Resolve issues when using the SmartThings app with your Samsung refrigerator

The SmartThings app can only be installed and used with compatible phone and tablet models. The previous Family Hub app for Samsung refrigerators is not compatible with the current SmartThings app or Family Hub refrigerators running version 6.0 and above.

You must log into your Samsung account to use the SmartThings app, and your refrigerator and phone or tablet must be connected to the same Wi-Fi network. If the Wi-Fi icon on the refrigerator’s display is turned off, this indicates that the network connection has not been established. In this case, use the SmartThings app to register and connect your refrigerator.

The Easy Connection feature may fail because of the distance from your access point (AP) or electrical interference from the surrounding environment. Please wait a moment and try again.

Connect your refrigerator to the SmartThings app before use. When the connection is successful, the Wi-Fi indicator will stop blinking. If you fail to make the connection or don’t want to use the app, press and hold the Wi-Fi icon on the refrigerator's display for ten seconds. The indicator will stop blinking and "OFF" will show on the temperature display.