Keeping you safe: An issue with some older mobile devices calling Triple Zero
Last Updated: 28/11/2025
Australian mobile operators and Samsung identified a number of older models that may not correctly connect to the Vodafone mobile network to make Triple Zero calls, including when a customer’s primary mobile network is unavailable, following the 3G shutdown. These devices need to be updated or replaced to make sure they work reliably in an emergency. Please note this does not affect newer Samsung devices.
How do I know if my device is impacted and what does this mean for me?
Replacements will be required for a limited number of older devices (released over seven years ago). Most devices can be fixed with a software update that can be completed directly on the device. Customers that are impacted will receive a notification from their carrier providing them with specific instructions.
Your mobile network operator will contact you directly via email or SMS to confirm if your device is impacted and provide instructions. If your device is listed as requiring a replacement, Connect to an Agent so we can share available options with you.
What happens if I don’t act?
Under the Government’s Emergency Service Call Determination, all mobile network operators are required to block devices from their networks that are not configured to access emergency call services. If your device is on the list of impacted devices, you will have 28 days from when your carrier notifies you to update the software or replace your device to stay connected. After this time, the device will be blocked from accessing all Australian mobile networks.
The following devices will need to be replaced.
|
Model Number |
Device Name |
|---|---|
|
SM-A720F |
Galaxy A7 (2017)
|
|
SM-A520F |
Galaxy A5 (2017)
|
|
SM-J120Z |
Galaxy J1 (2016)
|
|
SM-J320Z |
Galaxy J3 (2016)
|
|
SM-J530Y |
Galaxy J5 (2017)
|
|
SM-N920I |
Galaxy Note5
|
|
SM-G920I |
Galaxy S6
|
|
SM-G925I |
Galaxy S6 Edge
|
|
SM-G928I |
Galaxy S6 Edge+
|
|
SM-G930F |
Galaxy S7
|
|
SM-G935F |
Galaxy S7 Edge
|
|
SM-N950F
|
Galaxy Note 8 |
The following devices require a software update. Australian models operating on the most current software version require no further action. Non-Australian or grey-market devices must be updated to Android 12 or later to maintain connectivity.
To check if your device is running on the most-up-to-date software version follow the below steps;
- Settings > Software update > Download and install > Check if there is an update available.
|
Model Number |
Device Name |
|---|---|
|
SM-A315G |
Galaxy A31
|
|
SM-A325F |
Galaxy A32
|
|
SM-A426B |
Galaxy A42 5G
|
|
SM-A505Y |
Galaxy A50
|
|
SM-A525F |
Galaxy A52
|
|
SM-A715F |
Galaxy A71
|
|
SM-A716B |
Galaxy A71 5G
|
|
SM-A725F |
Galaxy A72
|
|
SM-A530F |
Galaxy A8 (2018)
|
|
SM-G610Y |
Galaxy J7 Prime
|
|
SM-J730G |
Galaxy J7 Pro
|
|
SM-J810Y |
Galaxy J8
|
|
SM-N970F |
Galaxy Note10
|
|
SM-N980F |
Galaxy Note20
|
|
SM-N985F |
Galaxy Note20 Ultra
|
|
SM-G780F |
Galaxy S20 FE
|
|
SM-G780G |
Galaxy S20 FE
|
|
SM-G985F |
Galaxy S20+
|
|
SM-G398FN |
Galaxy XCover 4s
|
|
SM-G525F |
Galaxy XCover 5
|
|
SM-F707B |
Galaxy Z Flip 5G
|
|
SM-A115F |
Galaxy A11
|
|
SM-A125F |
Galaxy A12
|
|
SM-A127F |
Galaxy A12s
|
|
SM-A205YN |
Galaxy A20
|
|
SM-A217F |
Galaxy A21s
|
|
SM-A226B |
Galaxy A22 5G
|
|
SM-A305Y |
Galaxy A30
|
|
SM-A326B |
Galaxy A32 5G
|
|
SM-A515F |
Galaxy A51
|
|
SM-A526B |
Galaxy A52 5G
|
|
SM-A705Y
|
Galaxy A70 |
|
SM-A908B |
Galaxy A90 5G
|
|
SM-F900F |
Galaxy Fold
|
|
SM-N975F |
Galaxy Note 10+
|
|
SM-N976B |
Galaxy Note 10+ 5G
|
|
SM-N960F |
Galaxy Note 9
|
|
SM-N981B |
Galaxy Note20 5G
|
|
SM-N986B |
Galaxy Note20 Ultra 5G
|
|
SM-G973F |
Galaxy S10 |
|
SM-G977B |
Galaxy S10 5G
|
|
SM-G975F |
Galaxy S10+
|
|
SM-G970F |
Galaxy S10e
|
|
SM-G980F |
Galaxy S20
|
|
SM-G981B |
Galaxy S20 5G
|
|
SM-G781B |
Galaxy S20 FE 5G
|
|
SM-G988B |
Galaxy S20 Ultra 5G |
|
SM-G986B
|
Galaxy S20+ 5G |
|
SM-G991B |
Galaxy S21 5G |
|
|
Galaxy S21 Ultra 5G |
|
SM-G996B |
|
|
SM-G950F |
Galaxy S8 |
|
SM-G955F |
Galaxy S8+ |
|
SM-G960F |
Galaxy S9
|
|
SM-G965F |
Galaxy S9+
|
|
SM-G715FN |
Galaxy XCover Pro |
|
SM-F700F |
|
|
SM-F916B |
Galaxy Z Fold 2 5G |
|
SM-J250G |
|
Follow the steps in the video below to learn how to check that your mobile device is up to date with the latest software.
If you are unsure of your device type, please follow the below steps to check:
1. Go to the Device Settings
2. Select About phone
3. Select Software Information
4. Refer to Service provider software version
Australian devices will display one of the following variant indicators:
- XSA (Open Variant)
- TEL / TLP (Telstra Variants)
- OPS/ OPP (Optus Variants)
- VAU/ VAP (Vodafone Variants)
If it does not display any of these variant indicators, then this model is a non-Australian model (International/Grey Import).
If you are unable to update your software version to Android OS Version 12 or if you are still unable to identify whether your device is Australian or non-Australian model, please Contact Us for further support.
How to check if your Non-Australian or Grey Import Galaxy device is operating on Android OS 12
1. Select the Settings app
2. Tap on Software update
3. Tap on Download and install. If an update is available you will be prompted to Install now
4. Repeat steps 2-3 if needed until your devices states that 'Your software is up to date'.
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