Getting ready for your Service
We're committed to making your Samsung service experience smooth and hassle-free. Before your appointment, please take a few moments to review the information below. It outlines what you'll need to prepare, important service requirements, and key warranty details to help ensure everything runs efficiently on the day of your booking.
Being prepared helps our technicians complete your service as quickly and safely as possible - so you can get back to enjoying your Samsung product with minimal disruption.
Samsung Repair Notice:
Prior to your service commencing, you are required to agree to and sign the Samsung Repair Notice, this notice outlines the terms and conditions of service as required under the Australian Consumer Law. A copy of the Samsung Repair Notice can be found here
Proof of Purchase (Purchase Invoice):
Please have a copy of your proof of purchase available to show / provide the Samsung authorised technician at the time of your service booking.
The proof of purchase is required to check your original date of purchase for warranty purposes.
Your proof of purchase can be the electronic invoice emailed to you, a printed copy of this, the receipt received if your purchase was made in a physical store, or a photo / scan of the receipt.
Product Accessibility:
For health, safety, and accessibility reasons, the product must be located in an area with safe, reasonable, and unobstructed access. If the product is not easily accessible to a service technician, service may be cancelled or suitable access must be arranged.
Warranty Exclusions:
In the event your product does not meet the Samsung warranty terms and conditions such as your product has suffered customer induced damage, improper use or is not an Australian product then charges may apply.
For a full list of warranty exclusions click here
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