Q. What washer capacity do I need?

Choose your washer capacity based on your household size and laundry habits: • Singles or couples: 8–9 kg capacity is usually enough. • Larger families or frequent laundry: 14–15 kg or more recommended.

Q. How much laundry can I put in my washing machine?

The amount of laundry you can put in your washer depends on its capacity in kilograms: • Small machines: 4-6 kg capacity • Medium machines: 7-9 kg capacity • Large machines: 10 kg or more capacity Make sure to distribute clothes evenly and avoid overloading for best results.

Q. What is the "AI Ecobubble" technology, and how does it work?

AI Ecobubble is Samsung technology designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode. Learn more about AI Ecobubble >

Q. Are Samsung washing machines compatible with all types of detergents?

Yes. Samsung washers work with powder, liquid, and pods. For best results, use high-quality detergent suitable for your laundry type, and follow your machine’s manual for the right amount.

Q. How can I check if a Samsung washer will fit in my home, and where can I find the necessary information on samsung.com?

Measure the space for your washer, making sure there’s clearance for doors and hoses. Also check the width of doorways and hallways it must pass through. On samsung.com, go to “Appliances,” select “Washing Machines,” and open a model page to see dimensions and installation requirements. Models with SpaceMax technology offer larger capacity in a compact design. Use the “Support” section for manuals and fit guides. Learn more about SpaceMax >

Q. Can I wash delicate fabrics like silk or wool in a Samsung washing machine?

Yes, Samsung washing machines can safely wash delicate fabrics like silk and wool. For extra care, use the delicate, wool, or hand wash cycle, neutral mild detergent, and a mesh laundry bag. Always follow garment care labels and avoid wringing or twisting clothes after washing. To prevent wear, wash similar fabrics together. Learn more about AI Wash >

Q. How do I use the automatic detergent dispensing feature?

Fill the detergent, softener, or bleach compartments in the dispenser drawer. The washer will release the right amount for each load. Follow your manual for setup and refilling instructions.

Q. Can I wash bulky items like comforters in a Samsung washing machine?

Yes, if your washer’s capacity and cycle support bulky items. Use the “Bulky” or “Bedding” cycle and avoid overloading to prevent damage.

Q. What is the delivery fee?

Delivery options depend on how you place your order: • Samsung Account users: Free standard delivery is available on all products. • Guest users: You may be charged for standard delivery. • For faster delivery or specific scheduling, premium delivery options are available for an additional cost. Note: Delivery dates may vary by location.

Q. What kind of installation service do you offer?

WASHING MACHINE (FREESTANDING) Installation includes (cost covered): • Delivery and unpacking • Connection to cold water supply and power (standard socket within 1m required) • Cycle run for safety testing and records photo • Removal of all packaging Customer needs to prepare: • Ensure clear access and enough space for installation • Existing appliance removed (if Disconnection not chosen) • Cold water supply and waste hose connector nearby • Y-piece splitter if placed next to a dishwasher (not provided) Not covered by installation: • Hardwired appliances or no plug socket within 1m • Replacement of integrated appliances with freestanding • Plumbing alterations or if water flow/parts are missing • Installation in bathrooms or on top of another appliance • Installation of vented tumble dryers Optional add-ons (extra cost): • Disconnection of old appliance • Remove & Recycle service • Vertical installation Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available. What’s not included: • Changes to household plumbing (e.g., sinks) • Disconnecting integrated appliances to install freestanding ones

Q. How much does installation cost?

Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout: • Delivery • Recycling • Installation Tip: Review the final price before confirming your order.

Q. Do you uninstall and remove TVs and large appliances when you install a new one?

Yes. If you select Collection & Recycling at checkout, the service includes: • Uninstalling and removing your old TV or large appliance • Recycling or disposing of it responsibly Before we arrive, please: • Disconnect the appliance • Fully drain any water (if applicable) • Ensure clear and easy access for collection Learn more >

Q. If I purchase two products, will installation charges apply to each item?

Yes. Installation must be added for each product. • Add installation service for both items • Check the total cost at checkout Tip: Exact charges are displayed before you confirm your order.

Q. How do I know if the item will fit?

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

Q. What do I need to do before my delivery arrives?

When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway. • Check product dimensions on each product page. • View installation space requirements by downloading the manual from the product page. • Old fridge/freezer unplugged and cleared out before arrival Note: Delivery dates may vary by location.

Q. Can I request a specific date or time slot for my delivery to arrive?

No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout. • Specific time slots are not available. • For larger items requiring installation, our carrier will contact you to arrange the delivery.

Q. Can I track the progress of my order?

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment. How to track your order >

Q. Can I change my delivery?

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can: • Cancel and place a new order • If it is already on the way, wait for delivery, then return it and place a new order

Q. Can I change an order?

Unfortunately, once your order is placed, it can’t be changed. You have two options: • Cancel and place a new order • If it’s already on its way, wait for it to arrive, then return it and place a new order

Q. How do I return my product if I have changed my mind?

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items. Learn more >

Q. What is the returns period?

You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product. • For change of mind: 14 days to notify + 14 days to return • For faulty products: Please see the ‘What can I do if my product is faulty?’ section. The returns policy > What can I do if my product is faulty >

Q. Can I cancel my order?

Yes, you can cancel your order if it has not yet been dispatched. • If not dispatched: Cancel directly. • If already dispatched: Wait for delivery, then request a return. Learn more >

Q. How much is the cost of returns?

Return collection or drop-off costs vary depending on the product. Please refer to the details below: • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund. • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items. • Reduced refund: May apply if the product is returned in a different condition. Return condition (Learn more) > Return cost (Learn more) >

Q. What is the warranty on a product purchased from Samsung.com?

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime. Warranty >

Q. What should I do if my Samsung washing machine is not working properly?

First, check your user manual for troubleshooting tips. If the problem continues, contact Samsung customer support or schedule a service appointment through the Samsung website. Support >

Q. Why is there a bad smell coming from my washing machine?

Bad smells are usually caused by detergent residue, mold, or infrequent cleaning. Run the Drum Clean cycle, wipe the rubber door seal, and leave the door open between washes to improve ventilation. Support >

Q. My Samsung washing machine is very noisy. What could be the cause?

Noise may result from foreign objects, uneven load distribution, or improper installation. Check for items in the drum, adjust the load, and ensure the washer is level. Note: If the problem continues, visit Samsung Support for assistance.

Q. Where can I find the model and serial number of my Samsung washing machine?

The model and serial number are on a sticker at the rear of the machine. This information is needed when booking repairs, registering your product, and claiming warranty service. Support >

Q. How can I access user manuals and guides for my Samsung washing machine?

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need. Support >

Q. Are there any maintenance tips to extend the lifespan of my Samsung washing machine?

Yes. Regularly clean the detergent drawer, check hoses for wear, and avoid overloading the machine. Follow your manual’s maintenance guidelines. Support >

Q. What should I do if my washing machine is leaking water?

To stop your washing machine from leaking water, follow these steps: • Turn off and unplug the machine. • Check for loose or damaged hoses. • Inspect seals and gaskets for damage. • Avoid overloading the machine. Note: If the problem continues, visit Samsung Support for assistance. Support >

Q. How often should I clean my Samsung washing machine?

Clean every 1–2 months for best performance. Use a washing machine cleaner or a mix of vinegar and baking soda to remove buildup. Support >

Q. What should I do if my washing machine is displaying an error code?

Refer to your user manual for the specific error code and troubleshooting steps. Note: If the problem continues, visit Samsung Support for assistance. Support >

Q. How can I update the software of my Samsung washing machine?

Most Samsung washing machines update their software via Wi-Fi. For detailed, step-by-step instructions on how to download and install updates, please refer to your user manual 5 . Support >

Samsung Washer FAQs | Samsung Canada

Washers FAQs

Find answers to all your questions about Samsung Washers here.

Q. What washer capacity do I need?
Choose your washer capacity based on your household size and laundry habits:
- • Singles or couples: 8–9 kg capacity is usually enough.
- • Larger families or frequent laundry: 14–15 kg or more recommended.
Q. How much laundry can I put in my washing machine?
The amount of laundry you can put in your washer depends on its capacity in kilograms:
- • Small machines: 4-6 kg capacity
- • Medium machines: 7-9 kg capacity
- • Large machines: 10 kg or more capacity
Make sure to distribute clothes evenly and avoid overloading for best results.
Q. What is the "AI Ecobubble" technology, and how does it work?

AI Ecobubble is Samsung technology designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.

Learn more about AI Ecobubble >
Q. Are Samsung washing machines compatible with all types of detergents?

Yes. Samsung washers work with powder, liquid, and pods. For best results, use high-quality detergent suitable for your laundry type, and follow your machine’s manual for the right amount.
Q. How can I check if a Samsung washer will fit in my home, and where can I find the necessary information on samsung.com?

Measure the space for your washer, making sure there’s clearance for doors and hoses. Also check the width of doorways and hallways it must pass through. On samsung.com, go to “Appliances,” select “Washing Machines,” and open a model page to see dimensions and installation requirements. Models with SpaceMax technology offer larger capacity in a compact design. Use the “Support” section for manuals and fit guides.

Learn more about SpaceMax >
Q. Can I wash delicate fabrics like silk or wool in a Samsung washing machine?

Yes, Samsung washing machines can safely wash delicate fabrics like silk and wool. For extra care, use the delicate, wool, or hand wash cycle, neutral mild detergent, and a mesh laundry bag. Always follow garment care labels and avoid wringing or twisting clothes after washing. To prevent wear, wash similar fabrics together.

Learn more about AI Wash >
Q. How do I use the automatic detergent dispensing feature?

Fill the detergent, softener, or bleach compartments in the dispenser drawer. The washer will release the right amount for each load. Follow your manual for setup and refilling instructions.
Q. Can I wash bulky items like comforters in a Samsung washing machine?

Yes, if your washer’s capacity and cycle support bulky items. Use the “Bulky” or “Bedding” cycle and avoid overloading to prevent damage.

Q. What is the delivery fee?
Delivery options depend on how you place your order:
- • Samsung Account users: Free standard delivery is available on all products.
- • Guest users: You may be charged for standard delivery.
- • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.
Note: Delivery dates may vary by location.
Q. What kind of installation service do you offer?
WASHING MACHINE (FREESTANDING)

Installation includes (cost covered):
- • Delivery and unpacking
- • Connection to cold water supply and power (standard socket within 1m required)
- • Cycle run for safety testing and records photo
- • Removal of all packaging
Customer needs to prepare:
- • Ensure clear access and enough space for installation
- • Existing appliance removed (if Disconnection not chosen)
- • Cold water supply and waste hose connector nearby
- • Y-piece splitter if placed next to a dishwasher (not provided)
Not covered by installation:
- • Hardwired appliances or no plug socket within 1m
- • Replacement of integrated appliances with freestanding
- • Plumbing alterations or if water flow/parts are missing
- • Installation in bathrooms or on top of another appliance
- • Installation of vented tumble dryers
Optional add-ons (extra cost):
- • Disconnection of old appliance
- • Remove & Recycle service
- • Vertical installation
Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.

What’s not included:
- • Changes to household plumbing (e.g., sinks)
- • Disconnecting integrated appliances to install freestanding ones
Q. How much does installation cost?
Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Recycling
- • Installation
Tip: Review the final price before confirming your order.
Q. Do you uninstall and remove TVs and large appliances when you install a new one?
Yes. If you select Collection & Recycling at checkout, the service includes:
- • Uninstalling and removing your old TV or large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
Learn more >
Q. If I purchase two products, will installation charges apply to each item?
Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order.
Q. How do I know if the item will fit?

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
Q. What do I need to do before my delivery arrives?
When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location.
Q. Can I request a specific date or time slot for my delivery to arrive?
No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.
- • Specific time slots are not available.
- • For larger items requiring installation, our carrier will contact you to arrange the delivery.
Q. Can I track the progress of my order?

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

How to track your order >
Q. Can I change my delivery?
Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:
- • Cancel and place a new order
- • If it is already on the way, wait for delivery, then return it and place a new order
Q. Can I change an order?
Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
Q. How do I return my product if I have changed my mind?

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

Learn more >
Q. What is the returns period?
You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.
- • For change of mind: 14 days to notify + 14 days to return
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty >
Q. Can I cancel my order?
Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more >
Q. How much is the cost of returns?
Return collection or drop-off costs vary depending on the product. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
- • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Reduced refund: May apply if the product is returned in a different condition.
Return condition (Learn more) >
Return cost (Learn more) >
Q. What is the warranty on a product purchased from Samsung.com?

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

Q. What should I do if my Samsung washing machine is not working properly?

First, check your user manual for troubleshooting tips. If the problem continues, contact Samsung customer support or schedule a service appointment through the Samsung website.

Support >
Q. Why is there a bad smell coming from my washing machine?

Bad smells are usually caused by detergent residue, mold, or infrequent cleaning. Run the Drum Clean cycle, wipe the rubber door seal, and leave the door open between washes to improve ventilation.

Support >
Q. My Samsung washing machine is very noisy. What could be the cause?

Noise may result from foreign objects, uneven load distribution, or improper installation. Check for items in the drum, adjust the load, and ensure the washer is level.

Note: If the problem continues, visit Samsung Support for assistance.
Q. Where can I find the model and serial number of my Samsung washing machine?

The model and serial number are on a sticker at the rear of the machine.
This information is needed when booking repairs, registering your product, and claiming warranty service.

Support >
Q. How can I access user manuals and guides for my Samsung washing machine?

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

Support >
Q. Are there any maintenance tips to extend the lifespan of my Samsung washing machine?

Yes. Regularly clean the detergent drawer, check hoses for wear, and avoid overloading the machine. Follow your manual’s maintenance guidelines.

Support >
Q. What should I do if my washing machine is leaking water?
To stop your washing machine from leaking water, follow these steps:
- • Turn off and unplug the machine.
- • Check for loose or damaged hoses.
- • Inspect seals and gaskets for damage.
- • Avoid overloading the machine.
Note: If the problem continues, visit Samsung Support for assistance.

Support >
Q. How often should I clean my Samsung washing machine?

Clean every 1–2 months for best performance. Use a washing machine cleaner or a mix of vinegar and baking soda to remove buildup.

Support >
Q. What should I do if my washing machine is displaying an error code?

Refer to your user manual for the specific error code and troubleshooting steps.

Note: If the problem continues, visit Samsung Support for assistance.

Support >
Q. How can I update the software of my Samsung washing machine?

Most Samsung washing machines update their software via Wi-Fi. For detailed, step-by-step instructions on how to download and install updates, please refer to your user manual⁵.

Support >

Buying Guide

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A front-load Bespoke AI Laundry Washer with a digital display stands against a plain background.

Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. It stores user data, preferences and usage patterns to suggest the most useful options.