Unlock your Galaxy experience with convenient service

Smart Switch Smart Switch

Smart Switch

A sure and secure way to move your data to Galaxy


Smart Switch enables you to switch from an iPhone or iPad to Galaxy.

Back up and restore data Back up and restore data

Data Management

Back up and restore data


When you back up and restore your content using the storage options on your Galaxy device, you will be able to download the file again.

Remote Service Remote Service

Remote Service

Vitural Help


Samsung Remote Service enables one of our specially trained technicians to remotely view and control your smartphone to directly help you with your product and save your valuable personal time to visit a service center.

Contact Us Channels Contact Us Channels

Get in touch with us

Need expert advice?


Talk to an expert via call, chat, text, and more.

*If you own a Galaxy Z Series device, click below to enjoy the dedicated Premium Care Service.

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Get Product Support

Download User Manual

Find and download your product's user manual, user guides, software and other helpful documents.
Search Your Model

Read FAQs

Learn more about your models and get insights from our most frequently asked questions.
Search Your Model

Samsung Care Plus

2-Year Samsung Care+ Plan complements and is supplementary to the manufacturer’s warranty but does not replace the manufacturer’s warranty or warranty obligations during the manufacturer’s warranty period.
Learn Samsung Care Plus

Get Repair Support

Online Booking Self-service

Submit a service request and track your repairs at your own convenience - anytime, anywhere!
Book online

Door to Door Pickup Service

If your Galaxy device requires repair, enjoy convenient repair service with free device pick-up at your home.
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Authorized Service Centre Locator

There are authorized service centres across Canada that can help you.
Find closest service centre

Contact Info

Online Support

There are a number of a different ways of contacting us via Live Chat, Text, Email and more.

Chat Support: 24/7

Please note: If you are unable to access chat, please Click Here
Learn more Chat with Us

Face to Face Support

Service Centre Locator
to help you find nearest service centre
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Sign Language Support

ASL & LSQ Sign Language Interpretation Service For Samsung Technical Support*
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Printers Support

For technical support for printers
Click here
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