Connection issues with Galaxy Buds
If your phone cannot connect to one or both of your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.
Note: Information provided applies to devices sold in Canada. Available screens and settings may vary for earbuds sold in other countries.
- Make sure there is no interference
Move the earbuds and connected device away from Wi-Fi routers or running microwaves. Make sure there is an uninterrupted path for the signal between earbuds and the connected device.
- Check your network connection
A network connection is required on the connected device to update the earbuds' software. Make sure you are connected to a Wi-Fi or mobile network.
- Charge the earbuds for at least 30 minutes
- Restart the earbuds
- Place the buds in your ears
Remove both earbuds from the case and place them into your ears. Be sure to adjust the earbuds and wear them properly to make sure they are detected. You will hear the Galaxy Buds make a beeping sound.
- Unpair the earbuds
If you paired your Galaxy Buds to a Bluetooth device, navigate to Settings. Tap Connections, and then tap Bluetooth. When the earbuds appear in the list, tap their name, and then tap Unpair.
- Reconnect the earbuds
Note: If the earbuds do not enter Pairing mode, simultaneously touch and hold the touchpad on each earbud until they emit the Pairing mode sound.
- Exit software that may be running and restart the device
Exit apps or software that may be running, and then restart the phone, tablet, or computer by powering it off and back on again.
- Check for updates for your connected device
It may be necessary to update the software on your phone, tablet, TV, or computer before updating the earbuds.
□ Galaxy phone or tablet: From Settings, swipe to and select Software update. Then, tap Download and install.
□ iOS phone or tablet: From Settings, tap General, and then tap Software Update. Tap Download and Install. Follow any additional instructions on the device.
□ TV: You can update the software on your TV with the internet. On your TV, navigate to Settings, select Support, and then select Software Update. Select Auto Update to turn on automatic updates, or select Update Now to download any available update.
- Check for updates to the app or software used to update the earbuds
After updating your device, try updating either the Galaxy Wearable app or the PC Manager software.
□ Galaxy Wearable: Open the app and to tap the Menu icon (the three horizontal lines). Navigate to and tap About Galaxy Wearable, and then ap Update.
□ Galaxy Buds Manager when using Galaxy Buds: Open the software, select About PC program, and then select Update.
□ Galaxy Buds Manager when using Galaxy Buds+: Open the software, select Check for updates, and then select Download and Install.
□ Samsung Galaxy Buds app on an iPhone: Check for updates in the App Store.
- Update your Galaxy Buds
□ Galaxy Wearable: Open the app when your earbuds are paired, and then tap Earbuds software update. Tap Download and install.
□ Galaxy Buds Manager: Open the app, and then select Connect to pair your earbuds. Select your earbuds, and then select Check for updates.
□ Samsung Galaxy Buds app on an iPhone: Open the app when your earbuds are paired, and then tap Earbuds software update. Tap Download and install.
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