Samsung Care+ Frequently Asked Questions

• Eligible devices include Samsung smartphones, tablets, wearables, and hearables purchased new in Canada. Check the Samsung website for a full list of eligible devices.*

* Samsung Care+ for Home Appliances, TVs, and audio devices are covered under the extended warranty terms and conditions. Please see the link for more info Samsung Care+ (Home Appliances & TV/AV).

You can purchase it at the time of device purchase or within 60 days of the purchase date. Click Here to check your eligibility.

• If purchased within 60 days of the device purchase date, a 25-day waiting period following your Samsung Care+ purchase applies before you can request services.

• Coverage lasts for 12 months (1-Year Plan) or 24 months (2-Year Plan) from the device purchase date.

• It covers mechanical malfunctions, battery failure, and liquid resistance failures beyond the manufacturer's warranty.

• The plan allows a maximum of 2 service requests during its lifetime.

• Yes! Service fees vary by device tier and type of repair (e.g., screen-only or full service). See Samsung Care+ to view our terms and conditions for more details.

• No, it only covers physical malfunction, liquid resistance failure, and mechanical failures. Only Samsung Care+ Premium covers replacement if SmartThings Find fails to locate your device (with applicable service fee).

• Yes, the plan can be transferred to a new owner of the device at no additional cost. You must call 1-877-699-1356 to transfer your device.

• Visit galaxycareplus.ca or call 1-877-699-1356 to initiate a service request.

• Remove screen locks, deactivate activation locks, SIM Cards, and back up all data. The device will be reset during repair.

• No, the device will be reset to factory settings, resulting in permanent data loss. Back up your data before sending it for repair.

• Expedited walk-in repair services may be available at authorized centers, depending on your location.

• Yes, you can cancel within 30 days of purchase for a full refund (if no claims were made). After 30 days, refunds may be prorated.
• Contact Samsung at 1-800-SAMSUNG (726-7864) or visit the retailer where you purchased the plan.

* Cancellation process does not apply to Quebec customers.

• Exclusions include lost/stolen devices, cosmetic damage, commercial use, unauthorized repairs, and issues covered by the manufacturer's warranty.

"Additional exclusions apply. Please see www.samsung.com/ca/offer/samsung-care-plus/ for full terms and conditions."

• If Samsung chooses to replace your device at its sole discretion, you will receive a refurbished Samsung device of like kind and quality, with coverage extending for the remaining term of the plan.*

* Color of replacement device may vary.

• Yes, Premium covers replacement if SmartThings Find fails to locate your device (with applicable service fee).

• Standard: Refurbished.
• Premium: May be new or refurbished at Samsung's discretion.

"Replacement fee required"

• Premium excludes Galaxy Buds, Galaxy Ring and Galaxy Fit devices, while Standard covers more wearables.

To see a list of eligible devices, please visit https://www.samsung.com/ca/offer/samsung-care-plus.

• No, Premium is unavailable to Quebec residents, while Standard is available nationwide.

• Premium includes SmartThings Find support.

• Premium is ideal for those concerned about failure to find the device, while Standard only covers repair coverage.

• No, plans must be selected at purchase or within 60 days of device purchase.

• Visit Samsung Care+ for plan costs by device tier.