Circle it, Find it
Image simulated for representation purposes, actual may vary. Colour and model subject to availability. 5G network availability and actual speed may vary depending on country, network provider and user environment. Circle to Search feature requires a network connection and Samsung account login. Samsung promotes responsible use of AI features. All characters, logos, brands, and designs are owned by respective brands/ companies. Results may vary depending on visual matches. Google is a trademark/registered trademark of Google LLC. Users may need to update Android to the latest version. Some functions may not be compatible with certain apps. Accuracy of results is not guaranteed.
Vibrant, flowing, detailed.
Dive into your favorite content with the stunning clarity and vibrant colors of Galaxy A16 5G's Full HD+ Super AMOLED display. The expansive 16.91 cm screen* with minimized bezels brings every moment to life.
Images simulated for illustrative purposes. UI/UX may differ. 5G network availability and actual speed may vary depending on country, region, network provider and user environment. *Measured diagonally, the screen size is 16.91 cm in the full rectangle and 16.45 cm accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera cutout.
See the highlights
Go with the change - 6 years OS upgrades#
Go wide with 50 MP Triple Camera
Go splash proof with IP54**
Go bright with vivid 16.91 cm* display
Go effortless with Samsung wallet
- Image simulated for representation purposes. UI/UX may differ. Colours and variants may be subject to availability. *Measured diagonally, the screen size is 16.91 cm in the full rectangle and 16.45 cm accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera cutout. **Galaxy A16 5G is rated as IP54. Based on lab test conditions, the device is sprayed by 10 liters of fresh water per minute for 5 minutes at all angles. Not advised for beach or pool use. Water and dust resistance of device is not permanent and may diminish over time due to normal wear and tear. #The OS upgrade and security update policies specified above are subject to change. The information communicated is not a commitment or an obligation of Samsung. Samsung reserves the right to change the content and timing of any software release without further notification. All third party logos/ marks/ images shown are trademarks/ registered trademarks of respective third party’s brand/ owner.
- Image simulated for representation purposes. UI/UX may differ. Colours and variants may be subject to availability. *Measured diagonally, the screen size is 16.91 cm in the full rectangle and 16.45 cm accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera cutout. **Galaxy A16 5G is rated as IP54. Based on lab test conditions, the device is sprayed by 10 liters of fresh water per minute for 5 minutes at all angles. Not advised for beach or pool use. Water and dust resistance of device is not permanent and may diminish over time due to normal wear and tear. #The OS upgrade and security update policies specified above are subject to change. The information communicated is not a commitment or an obligation of Samsung. Samsung reserves the right to change the content and timing of any software release without further notification. All third party logos/ marks/ images shown are trademarks/ registered trademarks of respective third party’s brand/ owner.
- Image simulated for representation purposes. UI/UX may differ. Colours and variants may be subject to availability. *Measured diagonally, the screen size is 16.91 cm in the full rectangle and 16.45 cm accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera cutout. **Galaxy A16 5G is rated as IP54. Based on lab test conditions, the device is sprayed by 10 liters of fresh water per minute for 5 minutes at all angles. Not advised for beach or pool use. Water and dust resistance of device is not permanent and may diminish over time due to normal wear and tear. #The OS upgrade and security update policies specified above are subject to change. The information communicated is not a commitment or an obligation of Samsung. Samsung reserves the right to change the content and timing of any software release without further notification. All third party logos/ marks/ images shown are trademarks/ registered trademarks of respective third party’s brand/ owner.
- Image simulated for representation purposes. UI/UX may differ. Colours and variants may be subject to availability. *Measured diagonally, the screen size is 16.91 cm in the full rectangle and 16.45 cm accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera cutout. **Galaxy A16 5G is rated as IP54. Based on lab test conditions, the device is sprayed by 10 liters of fresh water per minute for 5 minutes at all angles. Not advised for beach or pool use. Water and dust resistance of device is not permanent and may diminish over time due to normal wear and tear. #The OS upgrade and security update policies specified above are subject to change. The information communicated is not a commitment or an obligation of Samsung. Samsung reserves the right to change the content and timing of any software release without further notification. All third party logos/ marks/ images shown are trademarks/ registered trademarks of respective third party’s brand/ owner.
- Image simulated for representation purposes. UI/UX may differ. Colours and variants may be subject to availability. *Measured diagonally, the screen size is 16.91 cm in the full rectangle and 16.45 cm accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera cutout. **Galaxy A16 5G is rated as IP54. Based on lab test conditions, the device is sprayed by 10 liters of fresh water per minute for 5 minutes at all angles. Not advised for beach or pool use. Water and dust resistance of device is not permanent and may diminish over time due to normal wear and tear. #The OS upgrade and security update policies specified above are subject to change. The information communicated is not a commitment or an obligation of Samsung. Samsung reserves the right to change the content and timing of any software release without further notification. All third party logos/ marks/ images shown are trademarks/ registered trademarks of respective third party’s brand/ owner.
Reduced in thickness, elevated in style
Slimmed down to just 7.9 mm* in thickness, Galaxy A16 5G slips right into your hand, pocket and daily life. Available in Blue Black, Gold and Light Green, it combines elegant design with enhanced portability.
UI/UX may differ. 5G network availability and actual speed may vary depending on country, region, network provider and user environment. Colours may be subject to availability. *Measured diagonally, the screen size is 16.91 cm in the full rectangle and 16.45 cm accounting for the rounded corners. Actual viewable area is less due to the rounded corners and the camera cutout.
Go limitless: Multi-cameras. Multiple possibilities
Image simulated for representational purposes.
More power to your lens
Be it capturing Wide Angle shots for wider memories. Macro shots to preserves even the smallest details. Or just turning your photos to masterpieces with Bokeh effect. Get more everyday with 50 MP triple camera on Galaxy A16 5G for your high-quality photos.
Image simulated for illustrative purposes. 5G network availability and actual speed may vary depending on country, region, network provider and user environment. Individual results may vary depending upon light or shooting conditions.
Image simulated for illustrative purposes. 5G network availability and actual speed may vary depending on country, region, network provider and user environment. Individual results may vary depending upon light or shooting conditions.
Capture everyday moments like a pro
Take high-quality shots of your everyday life with advanced camera features. Capture memories vividly with a 50 MP Main Camera, take clear selfies with a 13 MP Front Camera to make each moment shine.
Image simulated for illustrative purposes. Individual results may vary depending upon light or shooting conditions.
Image simulated for illustrative purposes. Individual results may vary depending upon light or shooting conditions.
Go Powerful: Stay on top of your game
With the upgraded 2.4 GHz CPU, you can power through your foes fast and stream your favorite show without missing a beat.
UI/UX may differ. *Memory/storage options and availability may vary by country, region or carrier. Available memory/storage capacity is subject to preloaded software. **Image simulated for illustrative purposes.
Enhanced Trustworthiness
Reliable protection for daily life
Now, thanks to IP54* protection, you can go about your day with peace of mind. This added durability means it can handle the little surprises of your day, so you can stay focused on what's important.
Go with the change - Built to last with 6x OS upgrades
Offered with up to 6 generations of OS upgrades* and 6 years of security maintenance*, your Galaxy A16 5G stays up-to-date for long.
Go Secure: Built to keep your passwords safe
Galaxy A16 5G is Built to keep your passwords safe with Samsung Knox Vault. Get security of safe within a safe, physically isolating PINS, passwords and other private info so hackers can’t gain access.
Go effortless with Samsung wallet
Now Tap and Pay with Samsung Wallet secured by Samsung Knox. Make your payments stylish and effortless.
Power up fast, stay powered long
Enjoy what you love without worrying about battery life—the 5000 mAh (typical)** battery keeps Galaxy A16 5G running strong on a single charge. And with Super Fast Charging*, it's back in action quickly.
- Image simulated for illustrative purposes. *Galaxy A16 5G is rated as IP54. Based on lab test conditions, the device is sprayed by 10 liters of fresh water per minute for 5 minutes at all angles. Not advised for beach or pool use. Water and dust resistance of device is not permanent and may diminish over time due to normal wear and tear.
- Image simulated for illustrative purposes. Colours may be subject to availability. *The OS upgrade and security update policies specified above are subject to change. The information communicated is not a commitment or an obligation of Samsung. Samsung reserves the right to change the content and timing of any software release without further notification.
- Image simulated for illustrative purposes. *Security features or hardware/software architecture of Samsung Knox Vault on Samsung Galaxy A series smartphones may differ from those on Samsung Galaxy flagship devices including S series, Z series, S FE series smartphones and Tab S series tablets launched from 2021 onwards. Availability of Samsung Knox Vault may vary depending on the device model.
- All third party logos/ marks/ images shown are trademarks/ registered trademarks of respective third party’s brand/ owner.
- Image simulated for illustrative purposes. 5G network availability and actual speed may vary depending on country, region, network provider and user environment. *The Wall Charger for Super Fast Charging (25W) is sold separately. **The typical capacity has been tested under third-party laboratory conditions. The typical capacity is the estimated average capacity considering the deviation in battery capacity among the battery samples tested under the IEC 61960 standard. The rated capacity is 4860 mAh. Actual battery life may vary depending on network environment, usage, and other factors.
Samsung Galaxy Experience
No noise, only voice
Filter out noise and focus on your voice for spectacular call quality, even in noisy environments, with just a tap.
Image simulated for illustrative purposes. UI/UX may differ. Voice Focus is available on CS (Native) calls only. Colours may be subject to availability.
What’s private stays private
Keep your private photos, videos, files, apps, and data private with Secure Folder, protected by Samsung Knox.
Image simulated for illustrative purposes.
Replace passwords with Passkey
Forget the hassle of passwords for every website. Sign in using your biometrics with Samsung Passkey.
Image simulated for illustrative purposes. UI/UX may differ.
Take your call and notes together
Experience the convenience of notes while on a call with Notes over Call.
UI/UX may differ.
The smart way to share data
Keep a tab on the data you share, set time and data limit, and share using One Time Password with Smart Hotspot.
UI/UX may differ.
One UI
One UI 6.1 lets you run things effortlessly just the way you like it. It’s all about personalizing your everyday experiences.
In-box items
*Actual UI may be different. Image simulated for illustrative purposes.
*For more information on Smart Switch and Quick Share, visit their feature service landing pages on Samsung.com.
*Available on devices with One UI 2.1 or above, with Android Q OS version or higher installed. Bluetooth Low Energy and Wi-Fi connection are both required for Quick Share. Supports Galaxy Books, including Qualcomm-based PCs released in 2020 and later, and Windows PCs with Intel Bluetooth/Wi-Fi from other manufacturers. (OS: Windows 10 2004 version or higher, Bluetooth driver: Intel 22.50.02 or higher, Wi-Fi driver: Intel 22.50.07 or higher). Number of devices Quick Share can share to at the same time may vary depending on the Wi-Fi chip hardware of the sharing device. Actual speed may vary depending on device, network condition and user environment. The transferable type, number, capacity and expiry date of files, as well as the number of simultaneous file shares in Private Share may be limited.
*Available functions may vary depending on the device, country, region, carrier or the version of One UI.
Specifications
-
CPU Speed
2.4GHz, 2GHz
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CPU Type
Octa-Core
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CPU Speed
2.4GHz, 2GHz
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CPU Type
Octa-Core
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Size (Main Display)
16.91 cm full rectangle / 16.45 cm rounded corners
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Resolution (Main Display)
1080 x 2340 (FHD+)
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Technology (Main Display)
Super AMOLED
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Colour Depth (Main Display)
16M
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Max Refresh Rate (Main Display)
90 Hz
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Rear Camera - Resolution (Multiple)
50.0 MP + 5.0 MP + 2.0 MP
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Rear Camera - F Number (Multiple)
F1.8 , F2.2 , F2.4
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Rear Camera - Auto Focus
Yes
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Rear Camera - OIS
No
-
Rear Camera Zoom
Digital Zoom up to 10x
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Front Camera - Resolution
13.0 MP
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Front Camera - F Number
F2.0
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Front Camera - Auto Focus
No
-
Front Camera - OIS
No
-
Rear Camera - Flash
Yes
-
Front Camera - Flash
No
-
Video Recording Resolution
FHD (1920 x 1080)@30fps
-
Slow Motion
120fps @HD
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Memory (GB)
8
-
Storage (GB)
256
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Available Storage (GB)
235.4
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External Storage Support
MicroSD (Up to 1.5 TB)
-
Number of SIM
Dual-SIM
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SIM size
Nano-SIM (4FF)
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SIM Slot Type
SIM 1 + Hybrid (SIM or MicroSD)
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Infra
2G GSM, 3G WCDMA, 4G LTE FDD, 4G LTE TDD, 5G Sub6 FDD, 5G Sub6 TDD
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2G GSM
GSM850, GSM900, DCS1800, PCS1900
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3G UMTS
B1(2100), B2(1900), B4(AWS), B5(850), B8(900)
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4G FDD LTE
B1(2100), B2(1900), B3(1800), B4(AWS), B5(850), B7(2600), B8(900), B12(700), B17(700), B20(800), B26(850), B28(700), B66(AWS-3)
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4G TDD LTE
B38(2600), B40(2300), B41(2500)
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5G* FDD Sub6
N1(2100), N3(1800), N5(850), N7(2600), N8(900), N26(850), N28(700), N66(AWS-3)
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5G* TDD Sub6
N40(2300), N41(2500), N77(3700), N78(3500)
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USB Interface
USB Type-C
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USB Version
USB 2.0
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Location Technology
GPS, Glonass, Beidou, Galileo, QZSS
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Earjack
USB Type-C
-
MHL
No
-
Wi-Fi
802.11a/b/g/n/ac 2.4GHz+5GHz, VHT80
-
Wi-Fi Direct
Yes
-
Bluetooth Version
Bluetooth v5.3
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NFC
Yes
-
Android
-
Form Factor
Touchscreen Bar
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Accelerometer, Fingerprint Sensor, Gyro Sensor, Geomagnetic Sensor, Light Sensor, Proximity Sensor
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Dimension (HxWxD, mm)
164.4 x 77.9 x 7.9
-
Weight (g)
192
-
Battery Capacity (mAh, Typical)
5000
-
Removable
No
-
Stereo Support
No
-
Video Playing Format
MP4, M4V, 3GP, 3G2, AVI, FLV, MKV, WEBM
-
Video Playing Resolution
FHD (1920 x 1080)@60fps
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Audio Playing Format
MP3, M4A, 3GA, AAC, OGG, OGA, WAV, AMR, AWB, FLAC, MID, MIDI, XMF, MXMF, IMY, RTTTL, RTX, OTA
-
Gear Support
Galaxy Ring, Galaxy Buds3 Pro, Galaxy Buds2 Pro, Galaxy Buds Pro, Galaxy Buds Live, Galaxy Buds+, Galaxy Buds3, Galaxy Buds2, Galaxy Buds, Galaxy Buds FE, Galaxy Fit3, Galaxy Fit2, Galaxy Fit e, Galaxy Fit, Galaxy Watch FE, Galaxy Watch Ultra, Galaxy Watch7, Galaxy Watch6, Galaxy Watch5, Galaxy Watch4, Galaxy Watch3, Galaxy Watch, Galaxy Watch Active2, Galaxy Watch Active
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Samsung DeX Support
No
-
SmartThings Support
Yes
-
Mobile TV
No
-
Security Update Period (Valid until)
30 September 2030
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Manufactured by
Dixon Technologies (India) Ltd., Plot No. 6, Sector-90, Noida, Gautam Buddha Nagar, U.P. India-201305
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Country of Origin
India
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Imported by
Samsung India Electronics Pvt. Ltd. having its Registered Office at: 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001
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Contact us
For All Product Related Complaints/assistance, please contact Manager, Customer Care Samsung India Electronics Pvt. Ltd., 6th Floor, DLF Centre, Sansad Marg, New Delhi - 110001 Email us at: support.india@samsung.com Tel (Toll Free): 1800 40 7267864 (1800 40 SAMSUNG)
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Launch date
October 14th, 2024
Reviews
Galaxy A16 5G (8 GB Memory)
- The product has a mixed reception, with some users praising its good features, performance, display, and camera, as well as decent battery life
- However, many have experienced issues with slowness, lagging, glitches, poor connectivity, overheating, and short battery life
- The overall performance and reliability of the product seem inconsistent, making it a hit-or-miss proposition for some users
Reviews with images & videos
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
Filters
730 Reviews
2025-01-22
CX
We are over the moon to see you are loving your A16! It is great to read that you were able to transfer your data successfully! Thanks to the incredible 6.7" FHD+ Super AMOLED display, 5,000 mAh battery and incredible 50MP camera, you will be blown away for years to come! ^LB at Samsung Support
2025-03-27
Coventry
2025-04-26
Taunton
CX
We are sorry to see that you are not happy with your Galaxy A16 overall, because you find it too heavy, with the performance, quality of the camera and Predictive Text not meeting your expectations. Please don't hesitate to speak to our Support Teams, who will be ready to assist you with fixing any issue you are experiencing with this device, while also sharing with you the best tips about how to make the most of it for a five-star experience. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-05-04
CX
Thank you for sharing your thoughts on the Galaxy A16! We’re delighted to hear that it fits your needs and provides a seamless experience for calls, messaging, emails, music playback, and capturing reference images. It’s great to know that the storage capacity is more than sufficient for your usage, ensuring you have plenty of room for your essential files and apps. We understand that device size is an important factor when choosing a smartphone. Your feedback regarding dimensions is valuable, and we appreciate your insight on finding the perfect balance between functionality and portability. At Samsung, we strive to create smartphones that cater to a variety of lifestyles, and we’re pleased that the Galaxy A16 aligns with your requirements. If you have any further suggestions, we’d love to hear them! ^CH at Samsung Support
2025-01-30
2025-10-21
Brighton
Samsung
Thanks for taking the time to leave a review of your Galaxy A16. We're sorry to hear that the phone has not met your expectations when it comes to battery, camera and performance. Here is a guide on how to optimise your phones battery: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone Here is a guide on how to take optimal photos: https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/ In regard to the text jumping on screen we would recommend a Soft Reset of the device by holding down the volume down and power buttons simultaneously for around 10 seconds. If these issues still persist after trying these steps, please get in touch and we'll be happy to assist. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2024-12-13
Kent
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CX
Thank you for your feedback, although we do regret seeing that you are not getting the performance levels that you were hoping for with your A16. We recommend speaking to our Customer Support team so that they can look into the issues with apps running slow that you have described and look into all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6423vRrnd ^DB at Samsung Support
2025-03-25
CX
We're happy to see that you're a long time fan of our range, and that you're getting nearly everything that you needed from your A16. It fits comfortably in your hand but still gifts you with an impressive screen that is both ultra-responsive and vibrant. The user-interface has been designed to make searching through it easy and instinctive. We want it to be available to you at all times, which is why we've packed it with an intelligent battery that adapts itself to your usage. It's fantastic to know that you're loving the camera as much as you are, and getting the best photos and videos. If you do have some concerns with the connection then our Customer Support team would be happy to look into this with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
2025-05-09
Kent
CX
We regret seeing that you're not a fan of your A16, but we do appreciate your feedback. The buttons were positioned to the same side due to feedback from our customers to do so, and the user-interface was designed to make navigating the phone easy. We are happy to take on board your feedback regarding the predictive text and ringtones, but unfortunately we have no control over the content of Google news. ^DB at Samsung Support
2025-03-01
CX
Thank you for taking time to review your A16. We are glad to see that Smart Switch enabled you to transfer all your data smoothly! Certain features may not be compatible with our apps, however, we appreciate your feedback regarding the points you have mentioned, and we will take this on board to help improve our products. ^LB at Samsung Support
2025-09-10
CX
Thanks for the great review and sharing your feedback with us! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-01-30
Scotland
2024-12-15
Wales
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CX
We are sorry to read that you are not quite happy with your Galaxy A16 when compared to your Galaxy A12 as you wished for the battery to last longer and for the device to be faster, Suzie. Please follow this link, where you can find a useful guide about how to keep the battery of your phone always optimised to last longer than ever: https://spr.ly/6422vsUzn On this other link instead, you can see a series of steps that will help you keep the phone as fast as possible for a seamless experience when using it, including when interacting with the Samsung keyboard: https://spr.ly/6423vsUzX We are confident that the guidance on the links above will allow you to enjoy your current phone as much and even more than your previous one. Still, if you need more help with making the most of it, please don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6424vsUzk ^CL at Samsung Support
2024-12-16
Nottingham
CX
Thank you for sharing your feedback with us, Oscar. We are sorry to see that you are feeling disappointed with your new Galaxy A16. To ensure you are getting the best performance possible, we recommend checking out this optimisation guide: https://spr.ly/6421vXFXR To get the most time form a single charge and promote long term battery health, we have another very useful guide: https://spr.ly/6422vXFXr If you would like to discuss either of the above in more detail, please do not hesitate to contact our Technical Support Team directly, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6423vXFXT ^CR at Samsung Support
2024-12-21
CX
We are over the moon to see you are loving your A16! Thanks to the incredible 50MP camera and the vibrant 6.7" Super AMOLED display, your pictures will be brought to life, and will wow you for years to come! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://spr.ly/6428vIroE ^LB at Samsung Support
2024-12-11
Derby
CX
We are delighted to read that you are so happy with your new and awesome Galaxy A16! It is wonderful to know that you like its comfortable and convenient design, and that you also love the way the buttons are located on the right-hand side for the most user-friendly experience. We are also pleased that your husband helped you get it all set up, and that you are impressed by the clarity of the sound with your calls and video calls, as well as by its vibrant display and fantastic camera system. Additionally, we are glad that you are making the most of its seamless performance to enjoy your favourite apps on it. We would also like to share with you this link, where you can find an easy guide about how to get the most out of the battery of your phone for the best results: https://spr.ly/6427Q0jvT The Galaxy A16 is a top-quality Samsung product, that comes with everything you need to make your life easier every day! ^CL at Samsung Support
2025-01-03
Berkshire
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CX
We're delighted to see that the A16 5G has given you a five-star experience, Denna! It brings premium features to our A Series Range, giving you plenty to explore! ^SK at Samsung Support
2025-07-17
Highlands
CX
Thank you for sharing your experience, we're disheartened to see that your Galaxy A16 hasn’t lived up to your expectations in some key areas. We appreciate your decision to switch to us, and it’s disappointing to know that battery performance, predictive texting, and 4G connectivity have caused frustration. These features should enhance your day-to-day use, not slow you down, and we understand how important reliability is, especially when you're working on the go. We’re glad to see the camera has impressed you, and we hope that part of the experience continues to serve you well. Your feedback on the other issues has been shared with our product and support teams, as it helps us improve future updates and devices. If you haven’t already, we recommend checking for the latest software updates and adjusting battery settings in the Device Care section, which may help optimise performance. Our Samsung Support team is also available to assist with troubleshooting and connectivity tips. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-08-06
Swindon
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^SK at Samsung Support
2025-02-13
Portsmouth, UK
CX
Thank you for taking the time to review the Galaxy A16. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. If you are still experiencing the lag issues you mentioned, we'd love to help. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-06-21
2025-04-23
CX
We appreciate your detailed feedback and understand your concerns regarding performance and battery life. The Galaxy A16 introduces upgraded features, including an improved screen and camera, but we recognize that speed and multitasking are essential to a seamless experience. We recommend closing apps when not in use, to improve the performance; tap on the 3 lines in the bottom left corner and select 'Close all'. Your insights are valuable, and we’re always working on optimizing our devices to enhance usability. Thank you for sharing your thoughts, we’ll take them into account as we continue refining our technology. ^CH at Samsung Support
2025-05-23
Manchester
CX
We are thrilled to see you are enjoying your A16! Thanks to the powerful Exynos 1330 processor and massive 5,000 mAh battery, you will get the ultimate performance to enjoy each aspect of your phone! From the incredible 50MP camera to the striking 6.7” FHD+ Super AMOLED display, we can see why you love it so much! With the 25W charge rate, you will be back to 100% in no time! Due to the decreased demand of wired headphones, and to help us improve the design quality of your phone and speakers, the headphone jack was removed, however, with an adapter into the USB Type-C port, you can still enjoy wired headphones! ^LB at Samsung Support
2025-05-27
CX
We are pleased to read that you are overall happy and satisfied with the awesome Galaxy A16, Arnie! It is wonderful to know that you are impressed by the superb performance and seamless connectivity of this device, and we are confident that you will enjoy it even more as you discover the potential of its advanced camera system and AI features. We also recommend enabling this setting, which will increase the touchscreen sensitivity of its screen for a swifter interaction with it: Settings > Display > Enable "Touch sensitivity". If you need more help with getting the most out of this awesome phone, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2025-09-27
2025-06-30
Scotland
CX
Thank you for taking time to review your A16! With the striking 6.7” FHD+ Super AMOLED display and 50MP camera, you'll get the ultimate viewing experience, and those pics will be brought to life! To change the app screen to multiple pages, you will need to change the sort method from Alphabetical to Custom. If it is set to Alphabetical, it will appear all on one page. To do this, swipe up from the home screen > Tap the three-dots > Sort > Custom order. This will create multiple pages. To help us prevent e-waste, we removed the charger block from our phones due to them being reused by our customers, they are still available here: https://www.samsung.com/uk/mobile-accessories/25w-power-adapter-black-ep-t2510nbeggb/ In regard to the third-party apps, we'd recommend contacting the app provider who can look at updating their apps. We'd recommend contacting our Support Teams who can help with your battery issue since the update. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2026-07-15
Morecambe
Samsung
We're sorry to hear that you're unable to make the most of your Galaxy A16 due to the issue you've experienced, Terry. It's very important to us that you're able to enjoy your device as intended, and we'd like to continue supporting you. If necessary, we can also guide you through the next steps to have your phone inspected or repaired. Please stay in touch with our colleagues, who'll be able to continue assisting you. For future reference, you can find our full contact details and opening hours on our Contact Us page here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-01-28
2025-06-04
2025-04-05
merseyside
2025-07-30
East Midlands
CX
Great to see that you're enjoying your A16 5G, and we're pleased that you were able to get the perfect accessories to complete the tasks you needed to with your phone! The Super AMOLED display is crystal clear, perfectly displaying the high quality photos you snap with the 50 MP main camera lens. It keeps you in loop with flawless connectivity, which is paramount to a great phone. The 5000 mAh battery supports you through the day with life to spare, especially after the initial optimisation period. You'll be enjoying this incredible model for years to come! ^SK at Samsung Support
2025-04-02
London
CX
Thank you for taking the time to review the Galaxy A16. We pride ourselves on creating devices that exceed our customers expectations, and we're disheartened to see this has not been the case for you on this occasion. We'd love to look into the unresponsive issue you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-06-22
London
CX
While it's great to see how much you are loving the awesome battery, camera, and display on your A16 5G, we're sorry to see that your data transfer has impacted your enjoyment of your phone. While it's good that you have found a resolution for this, we understand that it isn't ideal. Regarding sharing stories in the Gallery app, you can do this either by saving it as a video or sharing the story content. Please check out the following link from our US colleagues, specifically the 'Download or share your story' section: https://www.samsung.com/us/support/answer/ANS10004859/ To see if there are any other options for your data transfer, or if you need any further advice, please reach out to our Support Teams. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a wonderful phone, and we're here to ensure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-05-08
CX
It makes us very happy to know that you love your awesome Galaxy A16, Ron! We are pleased that you are impressed by its long-lasting and superfast charging 5,000mAh battery, as well as by its excellent connectivity, flawless performance and crystal-clear display. Samsung is always the best choice to enjoy top-quality and reliable products, that are packed with incredible features and designed to make your life easier! ^CL at Samsung Support
2025-10-14
Blackburn, Lancashire
CX
It's fantastic to hear that you're enjoying your gorgeous Galaxy A16, Susie. Many congratulations to you on the upgrade, and thanks for choosing Samsung. We're pleased to hear that you and your grandson both find the A16 easy to use thanks to the user-friendly interface. The 6.7-inch display is vibrant with crystal clear clarity for every task, and the variety of ringtones is vast, ensuring you can choose the perfect one for you. Meanwhile, the camera system will ensure every precious memory is captured with vibrant colours and details to last a lifetime. You have a massive 5,000 mAh battery capacity that supports 45 W Super Fast Charging, so you know you will never be caught out when it comes to performance and power! Your review has made our day - thank you! ^EW at Samsung Support
2026-07-15
Samsung AU
Thank you for your wonderful review. We're thrilled to hear you're finding your phone to be excellent value for money and that its features and ease of use have exceeded your expectations.
2025-05-02
West Bromwich
CX
We are thrilled to see you are loving your spectacular A16! Thanks to Smart Switch, moving your data between devices has never been easier as we know your data is very important to you! From the impressive 50MP camera and striking 6.7” FHD+ Super AMOLED display, you will be blown away for years to come! You will get peace of mind knowing you will get up to 6 years of security updates and with Samsung Knox, your phone is more secure than ever before! In regard to the typing issue, to change between letters and numbers, all you need to do is tap the '!#1' and 'ABC' button in the bottom left hand corner of the keyboard to switch between letters and numbers. ^LB at Samsung Support
2026-04-07
Samsung AU
Thank you for such a detailed review! We’re really pleased to hear the setup was smooth and that the phone is delivering reliable performance and battery life for your daily needs. It’s great to know it’s been a solid choice so far.
2025-01-26
2025-04-02
Leicestershire
2025-03-16
Chesterfield
CX
We're sorry to see that you are experiencing issues with the battery life, apps crashing, and latency on your A16 5G, especially when using the camera. With the Octa-Core processor running this device, it is capable of running at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ Please also check out the following guide which runs you through what to do when your apps crash: https://www.samsung.com/uk/support/mobile-devices/how-to-fix-apps-that-keep-crashing-or-freezing/ This phone has an unbelievable 5000 mAh battery, which is capable of up to 18 hours of video playback time on one charge, making it incredibly capable of supporting you through the day and more. During the initial usage period, the battery life will be lower than usual, due to the optimisation process. Please check out the following link to find out more about your device's battery: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2026-03-13
Samsung AU
We appreciate you sharing your experience and understand the adjustment when moving to a more basic device. It’s good to hear it’s serving its purpose, and your feedback around storage and usability is noted.
2025-08-16
In the middle of Paradise
CX
Thank you for taking the time to review the Galaxy A16. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the alarm and typing issues you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-06-20
CX
We are sad to see you are not fully enjoying your A16, Tony. With the massive 5,000 mAh battery, we know you can get hours of fun with your phone. Here is a great guide to help you get the most out of your battery: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone/ You can check your battery usage on your phone by heading to Settings > Battery > Tap on the chart under Battery protection. Here it will tell you what you are using the most. ^LB at Samsung Support
2025-06-12
West Bengal, India
CX
Thank you for taking the time to review the Galaxy A16. Our goal is to provide quality devices that deliver great performance across all features, including photography. We appreciate your feedback and take it seriously, as it helps us continue improving our products. If you're experiencing issues with the camera, we’d love to assist in troubleshooting settings or exploring options that might enhance your experience. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-06-25
2025-08-16
CX
We are sad to see you are not fully enjoying your A16. Please make sure you are using an official Samsung charger, and here is a guide to help you speed up your charge: https://www.samsung.com/uk/support/mobile-devices/my-device-is-charging-slowly-not-switching-on-or-keeps-restarting/ With Smart Switch, you can transfer your data from an old phone to a new phone very smoothly, and this link shows how to do it successfully: https://www.samsung.com/uk/support/mobile-devices/what-is-smart-switch-and-how-do-i-use-it/ We appreciate your feedback, and we will take this on board to help improve our products and services. In the meantime, if you need any assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-08-05
CX
Thank you for taking the time to review the Galaxy A16, Linda. We'd love to look into the issues you mentioned regarding viruses. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-01-09
South West
CX
Thank you for taking time to review your A16. With the striking 6.7" FHD+ Super AMOLED display, 5,000 mAh battery and incredible 50MP camera, we know you will love each aspect of your phone! In regard to the connectivity to your car, we'd recommend contacting our Support Teams who will get this working properly for you. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-09-03
Dorset
CX
We are disappointed to see you are not enjoying your A16, Teresa. With the striking 6.7" FHD+ Super AMOLED display and 50MP rear camera, we know you can get the best out of this phone. Here are some great tips to help you get the best pic possible: https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/ If you need any further assistance on making the most out of this phone, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-07-23
York
CX
While it's great to see that you are enjoying the camera and display on your A16 5G, we're disappointed that you are having issues with latency and the battery. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ With the 5000 mAh battery in this phone, we certainly wouldn’t expect you to have any issues with battery life. During the initial usage period, the battery life will be lower than usual, due to the optimisation process. Please check out the following link to find out more about your device's battery: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-03-31
Yorkshire
CX
We are sad to see you are not fully enjoying your A16, Klin. Thanks to the powerful Exynos 1330 processor, the massive 5,000 mAh battery will give you hours of fun! We have a great guide to help you get the most out of your battery which can be found here: https://www.samsung.com/uk/support/mobile-devices/tips-to-make-the-most-out-of-your-galaxy-phones-battery/ Due to the increase in demand for wireless earphones and to help us maintain a sleek design, the headphone port was removed. You can look on third-party reputable retailers that may have USB-Type C to headphone jack adapter that will help. If you need further assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-01-08
Manchester, U.K.
CX
Thanks for the five-star feedback! It is a pleasure to see how happy you are with your brand-new Galaxy A16! With such a powerful battery, stunning display, incredible camera capabilities and a plethora of intelligent features, there is so much to enjoy! ^CR at Samsung Support
2025-02-04
2025-04-13
CX
Thank you for taking the time to review the Galaxy A16. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to get to the bottom of the issues you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-01-27
CX
Thank you for your feedback. We are very sorry to read that you experienced a fault with your Galaxy A16 and as a result, you needed to send your phone back to us. We take issues like this very seriously and will investigate thoroughly to determine why this happened. In the meantime, our experts will ensure that your phone is either repaired and in perfect working order, or present you with an alternative solution. If you need to reach us, please don't hesitate to get back in touch. Our contact methods and operating hours can be found here: https://www.samsung.com/uk/support/contact/ ^CR at Samsung Support
2025-02-06
Berkshire
CX
Thank you for taking the time to review your new Galaxy A16, Ros. We are sorry to read that you are having an issue with connectivity, in particular, connecting to your car via Android Auto. We understand you have tried multiple methods to successfully set this us, please be sure to follow the steps provided here: https://www.samsung.com/uk/support/mobile-devices/i-am-having-difficulty-connecting-to-or-using-android-auto/#:~:text=If%20you're%20having%20difficulty,cable%20to%20troubleshoot%20the%20issue.&text=To%20use%20Android%20Auto%20your,version%20for%20the%20best%20performance. However, if you are still having trouble, please do not hesitate to contact our Technical Support Team directly, who will be happy to help, and ensure your phone connects seamlessly to your car. You can find all our contact methods and their operating hours here: https://www.samsung.com/uk/support/contact/ ^CR at Samsung Support
2025-03-25
CX
It's good to see that your A16 is making everything easier for you, it's helping you stay in touch with people where you need it to, and the battery is keeping it reliable. If you do ever need any help with it then our Customer Support team would always be happy to assist however they can. You can call them on 0333 000 0333, and they are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 6pm, and Bank Holidays 9am to 6pm. ^DB at Samsung Support
2025-03-19
Farnborough, Hampshire
CX
While it's great to see that you are enjoying the sleek design of the A16 5G, along with the familiarity it brings, it's a shame that you are experiencing latency and freezing. With the Octa-Core processor running this device, it is capable of running at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ Please also check out the following guide which runs you through what to do when your phone freezes: https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-01-11
2025-09-28
Herne Bay
CX
We’re thrilled to read your thoughts and feedback. Thanks for sharing with us and giving us top marks! ^KF at Samsung Support
2025-04-28
Norfolk
CX
Thank you for taking the time to review the Galaxy A16. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to help you get to know your device a little better! We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2025-06-05
CX
We are pleased to read that you found upgrading to the awesome Galaxy A16 an easy and pleasant experience! We are also happy to confirm that you can personalise the way you answer your calls just how you like it by following these easy steps: Settings > Accessibility > Interaction and dexterity > Answering and ending calls > Select the option that best suits you. If you need more help with getting the most out of this brilliant smartphone, or have any questions, our knowledgeable Support Teams are also ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-08-15
Merseyside
CX
Thanks for the great review and sharing your feedback with us! Should you ever need us, our friendly Support Team are on hand, you can find all our contact methods and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-06-26
England but it was bought in Germany
CX
Thank you for your review of your A16! With the impressive 50MP camera and striking 6.7” FHD+ Super AMOLED display, you'll be viewing epic pics in greater detail than ever before! Here is a great guide to help improve the performance of your phone: https://www.samsung.com/uk/support/mobile-devices/how-to-optimise-the-performance-of-a-galaxy-smartphone/ Due to the decreased demand of wired headphones, to help us improve the design and speakers of our phones, the separate headphone jack was removed, however, you can use USB-Type C wired earphones which can be plugged into the charger port. You can purchase them here: https://www.samsung.com/uk/mobile-accessories/samsung-type-c-earphones-black-eo-ic100bbegeu/ If you need any assistance, our helpful Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-01-04
Sheffield
CX
Thanks so much, Carenza, for your wonderful five-star review! We are over the moon to see how pleased you are with the Galaxy A16! With a stunning camera, crystal clear display, powerful performance and long-lasting battery, we know you're going to enjoy it for years to come! We appreciate your feedback regarding the OneUI and customisation features, and we'll be sure to take them on board and use them to drive improvements going forward! ^CR at Samsung Support
2025-08-29
CX
Thank you for your lovely review of your A16! From the massive 5,000 mAh battery, 50MP rear camera and striking 6.7" Super AMOLED display, we can see why you love it so much! ^LB at Samsung Support
2025-10-14
Dorset
CX
Thanks for taking the time to leave a review of your Galaxy A16. We're sorry to hear you are having issues connecting and finding things on the phone. We would recommend contacting us so that we can assist with this. You can contact us here: https://www.samsung.com/uk/support/contact/ We hope to hear from you soon! ^KF at Samsung Support
2025-08-25
Cleethorpes, UK
CX
Thank you for your continued loyalty and upgrading with Samsung. We love having you with us! ^LB at Samsung Support
2025-08-14
Scotland
Samsung
We’re sorry to hear about your experience with the Galaxy A16. Please don’t hesitate to get in touch if you still need support, and we’ll be ready to help. Our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2025-05-24
CX
We are glad to see that you find the awesome Galaxy A16 so easy to use, and that you are happy with its lovely ringtones and long-lasting 5000mAh battery! We are also confident that you will enjoy this impressive product even more as you start getting used to its powerful camera system to take brilliant pictures and videos of everything around you. In the meantime, we would also like to share with you this link, which we are confident you fill find very useful: Photography tips - https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/ ^CL at Samsung Support
2024-11-29
2026-03-20
2025-09-12
Cheltenham UK
CX
Thanks for taking the time to leave a review of your Galaxy A16 5G. We're sorry to hear that you are having issues with the call volume, sensitivity of the screen and the battery. Let's look into this. To turn up your ringtone volume you will need to go to Settings > Sounds and vibration > Volume. From here you can click on the specific sound you want to turn up. To increase your screens sensitivity go to Settings > Display > Scroll down and toggle on touch sensitivity. For the battery, you can optimise this by following this guide, so it lasts as long as possible: https://www.samsung.com/uk/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-my-samsung-galaxy-smartphone If this does not help, please get in touch, and we will be happy to assist. You can contact us here: https://www.samsung.com/uk/support/contact/ ^KF at Samsung Support
2025-08-14
Lancashire
Samsung
We're disheartened to hear that you experienced these issues with your Galaxy A16. If you still need support, please don't hesitate to get in touch. Our full contact details and operating times can be found here: https://www.samsung.com/uk/support/contact/ ^CL at Samsung Support
2026-04-20
Illinois, United States
Samsung
Fantastic to see how much you are enjoying your A16 5G, especially the incredible software! One UI allows you to open up the possibilities of the Galaxy, with the incredibly intuitive interface that makes carrying out tasks a breeze. We make every effort to use high quality materials when creating our devices, however, we cannot guarantee that they will remain damage free in all scenarios. We would recommend pairing this model with the case of your choice to prevent scratches. Thank you for sharing your thoughts with us, we're sure this phone will be impressing you for years to come! ^SK at Samsung Support
2025-09-07
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re enjoying your Galaxy A16! ^EW at Samsung Support
2025-02-06
2025-06-27
CX
We are thrilled to know that you have upgraded to the awesome Galaxy A16 5G, and that you are amazed by its many enhancements and innovations, Jimbo! Among the many great features of this device, Adaptive brightness is certainly one of the most useful, as it adapts the brightness of the screen to your surroundings to get the best display clarity while also saving battery life. Keep enjoying! ^CL at Samsung Support
2026-04-05
Samsung AU
We really appreciate your feedback! It’s fantastic to hear you’re enjoying discovering new features and making the most of the camera and battery performance.
2025-07-25
CX
We are sad to see you are not enjoying your A16. We would love for you to get back up and running with your phone, therefore, please contact our Support Teams who are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-03-17
Crawley
CX
While we're pleased to see that you are enjoying your A16 5G overall, it's a shame that you are experiencing issues with latency, Marc. With the Octa-Core processor running this device, it is capable of running at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If this issue persists after following the above guidance, please don't worry, our Support Teams are here to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ Once this issue is resolved, we're certain that you will be able to thoroughly enjoy your phone. ^SK at Samsung Support
2025-04-29
CX
Brilliant to see how much you are enjoying your A16 5G, Lewis! The 5000 mAh battery has you covered, so you can always count on your phone when the perfect photo opportunity arises, enabling you to snap awesome shots with the 50 MP main camera lens. With the 6.7" screen, you can be truly immersed in your favourite content, with flawless connectivity making it the perfect device for streaming. The items included within the box are a reflection of our commitment to the environment. We found that the large majority of our users were re-using their plugs, so in the effort to reduce e-waste, we decided to include only a new cable, so that our users could still refresh their charger. To prepare for your new phone, we would always recommend checking out the 'What's in the box?' section of the purchase page. With crystal clear sound, we certainly wouldn't expect you to have any issues with sound quality. Please check out the following link, which will help you enjoy the very best sound quality on your phone: https://www.samsung.com/uk/support/mobile-devices/useful-audio-settings-on-the-galaxy-phone-including-separate-app-sound/ We're sure that you will be loving this model for years to come! ^SK at Samsung Support
2025-07-25
CX
We are over the moon to see you are enjoying your spectacular A16! Thanks to the incredible Wi-Fi Direct and Bluetooth 5.3, you'll get the ultimate connectivity! With the 5,000 mAh battery, we know you can get hours of fun, here is a link on how to get the most out of your battery: https://www.samsung.com/uk/support/mobile-devices/tips-to-make-the-most-out-of-your-galaxy-phones-battery/ We'd recommend contacting your network provider who can help with these type of calls coming through. ^LB at Samsung Support
2026-06-20
Samsung AU
Thank you for your review of the Galaxy A16. We're delighted to hear that the phone has been a great fit for your son and that it's performing well for gaming, videos, and everyday use. It's fantastic to know the display quality and build have exceeded your expectations. Thank you for choosing Samsung and for sharing your experience.
2025-08-21
CX
Thank you for taking the time to review the Galaxy A16. We pride ourselves on creating devices that exceed our customers expectations, and we regret to see this has not been the case for you on this occasion. We'd love to look into the display issues you mentioned. We have a whole host of different options to get in touch, you can see them all (as well as their associated operating hours) on our Contact Us page: https://www.samsung.com/uk/support/contact/ ^CH at Samsung Support
2026-04-27
Samsung AU
Thanks for sharing your long-term experience! It’s great to hear the phone continues to perform well across gaming, photography, and everyday use, exactly what it’s designed for.
2026-06-10
Samsung AU
Thank you for your review. We're delighted to hear that your Galaxy A16 has made such a positive impression, especially after upgrading from your previous phone. It's wonderful to know that you're finding it easy to use and that it meets your everyday needs. Thank you for choosing Samsung.
2025-03-08
Northern Ireland
CX
Thank you for taking the time to review the Galaxy A16, Roisin. We pride ourselves in creating devices that exceed our customers expectations, and we're disheartened to see this has not been the case for you on this occasion. The following link will provide you with steps on how to take a screenshot including the Palm Swipe feature: https://www.samsung.com/uk/support/mobile-devices/how-do-i-take-a-screenshot-on-my-samsung-galaxy-device/ ^CH at Samsung Support
2025-08-06
Isle of WIght
CX
We're disappointed that you are having issues with latency on your A16 5G, Paul. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If this issue persists, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-07-21
CX
Thank you for this review about your Galaxy A16. Although we are pleased to see that you think this is a good device overall, we also appreciate that you don't find it very easy to use. More specifically, we understand that you have been struggling to use the settings, as well as to answer your calls. Please follow these two links, which we are confident will be very useful to start enjoying it like a pro: How to use Samsung phone - https://www.samsung.com/uk/support/mobile-devices/navigating-galaxy-smartphones/; How to set up Samsung phone - https://www.samsung.com/uk/support/mobile-devices/how-do-i-set-up-my-new-device/ If you need more assistance with this, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2025-06-03
CX
We're disappointed to see that you are facing issues with typing accuracy and latency on your A16 5G. We certainly wouldn't expect you to encounter such issues on this fantastic phone. When it comes to typing, we have a wealth of great features that can help you text in the best way that suits you. Please head to Settings > General management > Samsung Keyboard settings, and check out the features listed under 'Smart typing'. We would recommend turning 'Predictive text' on or off, depending on what setting it is currently on, as it is likely this that has impacted the amount of typos you are experiencing. With the powerful Octa-Core processor running this device, it is capable of operating at great speed. Please take a look at troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ If these issues persist, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ You have a great phone, and we're here to help make sure that you can thoroughly enjoy it. ^SK at Samsung Support
2025-03-19
South Yorkshire
CX
We are thrilled to see you are enjoying your A16! With the smooth connectivity options available, you can fully enjoy what this phone has to offer! From the impressive 50MP camera to the powerful Exynos 1330 processor, you won't be disappointed! ^LB at Samsung Support
2025-07-22
Staffordshire
CX
We are disappointed to see you are not fully enjoying your A16. We know you can get hours of fun from your phone. Please check with your network provider to check there are no issues with your network. If there are no issues, we'd recommend contacting our Support Teams are on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2025-05-10
CX
Thank you for taking time to review your A16, Sophia! With the striking 6.7” FHD+ Super AMOLED display, your viewing experience will be brought to life! In regard to your sound, here is a great guide to help make your sound perfect: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-is-not-working-properly/ Thanks to the 25W charge speed and the massive 5,000 mAh battery, you will be back to 100% quicker than ever before! We have some useful tips to help speed up your charging which can be found here: https://www.samsung.com/uk/support/galaxy-battery/charging-tips/#:~:text=Use%20an%20authentic%20Samsung%20charging,resulting%20in%20a%20slow%20charge. ^LB at Samsung Support
2025-11-17
2025-08-22
Wirral Merseyside UK
CX
Thank you for your lovely review of your A16! We appreciate your loyalty to us, and we will never disappoint you! From the massive 5,000 mAh battery, striking 6.7" FHD+ Super AMOLED display and powerful Exynos 1330 processor, you'll get the ultimate performance! Here is a great guide to help you get the most out your battery: https://www.samsung.com/uk/support/mobile-devices/tips-to-make-the-most-out-of-your-galaxy-phones-battery/ ^LB at Samsung Support
2025-01-09
CX
We are sorry to read that the Galaxy A16 is not meeting your expectations because you can see constant messages about your applications, which are persisting, although you disabled your notifications. Please don't hesitate to get in touch with our Support Teams, who will be ready to assist you with getting the best experience out of your device, fully tailored to your preferences and needs, while also resolving any issue. You can find our full contact details and opening times here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-02-10
CX
It's great to see that you are enjoying the camera on your A16 5G - with 3 brilliant lenses, you always have the right hardware for the shot, with the 50 MP lens taking centre stage as your main lens, capturing your memories in rich detail. However, we're sorry to see that you have encountered multiple issues with your phone, and we'd like to get to the bottom of them for you. This phone has an unbelievable 5000 mAh battery, which is capable of up to 18 hours of video playback time on one charge, so we certainly wouldn't expect you to experience any issues with battery life. During the initial usage period, the battery life will be lower than usual, due to the optimisation process. Please check out the following link to find out more about your device's battery: https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-the-battery-of-my-new-phone-seems-to-be-draining-faster/ With the Octa-Core processor running this device, it is capable of running at great speed. Please take a look at the troubleshooting steps that will address the latency here: https://www.samsung.com/uk/support/mobile-devices/why-is-my-phone-slowing-down-and-how-can-i-speed-it-up/ It's a shame that you were unable to utilise SmartSwitch straight away as it required an update. We release regular updates for our apps to ensure that they run as smoothly as possible. You can use SmartSwitch at any time during your usage of your phone, so not to worry, data can be transferred seamlessly at any time following the set-up process. If you are still concerned about any of the issues mentioned, please don't worry, we're here to help. You can reach out to our Support Teams using the contact details on the following link, during the listed operating hours: https://www.samsung.com/uk/support/contact/ ^SK at Samsung Support
2025-08-25
CX
Thank you for taking time to leave a review for your device. With the 50MP rear camera, we know you can get the best picture, and here is a guide to help you achieve this: https://www.samsung.com/uk/mobile-phone-buying-guide/photography-tips-for-smartphone/ Along with the Exynos 1330 processor, you'll get the best performance possible. We'd recommend contacting our Support Teams who will be on hand to help. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
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Solutions & Tips
* Network : The bandwidths supported by the device may vary depending on the region or service provider.
* Battery: Actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors.
* User Available Memory: Actual user memory will vary depending on the operator and may change after software upgrades are performed.
Images shown here are for representational purpose only, actual may vary. All features, specifications and prices are subject to change without prior notice. Model availability may vary from location to location.
*Measured diagonally, the screen size is 16.91 cm in the full rectangle and 16.45 cm with accounting for the rounded corners.
5000 mAh (typical)*
*Typical value tested under third-party laboratory condition. Typical value is the estimated average value considering the deviation in battery capacity among the battery samples tested under IEC 61960 standard. Rated (minimum) capacity is 4860 mAh. Actual battery life may vary depending on network environment, usage patterns and other factors.