Samsung Galaxy device is unable to connect a bluetooth device

Last Update Date : Jan 07. 2020


If you cannot connect a Bluetooth accessory to your phone or tablet, going through the connection process step-by-step will help get your wireless devices working together.



Test your Bluetooth connection

Restart both devicesClick to Expand

Turning both devices off and then on again can often fix the issue.

Test Your Bluetooth ConnectionClick to Expand
1 Open your Samsung Members app
2 Tap Get help
Samsung Member
3 Tap Interactive checks
samsung member
4 Tap Bluetooth
samsung member
5 This screen will display the status of your phones Bluetooth feature. The status should appear as Normal
samsung member

Bluetooth connection process step by stepsClick to Expand
1 Open the Bluetooth Settings.


  1. On your phone or tablet, navigate to Apps > Settings.
  2. Search for and then select Bluetooth.
  3. Make sure the switch next to Bluetooth is On.
2 Try connecting a Bluetooth device.


  1. First, make sure the devices are within 30 feet of each other, and then touch SCAN.
  2. Make sure the Bluetooth device is in pairing mode.
  3. Touch your desired Bluetooth device from the list of available devices, and then follow the prompts to complete the pairing.
  • Remove any third-party cases or covers that may interfere with wireless connections.
  • If the Bluetooth device requires a PIN, enter the PIN for the device, and then touch OK.
  • If needed, please refer to the manual that came with the Bluetooth device to confirm the PIN number. If you don't have the manual for the Bluetooth device, try entering 0000. This is the default PIN for many Bluetooth devices. If this does not work, contact that device's manufacturer.
3 Pair another Bluetooth device to the phone.

Try pairing a different Bluetooth device to the phone. If it pairs, there is a problem with the Bluetooth device. You will need to contact the Bluetooth device's manufacturer.

4 Update your accessory.

Many devices have their own firmware or drivers that may need to be updated to be compatible with more devices. Updates are often overlooked for devices like car stereos and multimedia receivers. Check with the manufacturer for updates.



If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app or you can reach out to us through 24/7 Samsung Malaysia Careline 1800 - 22 - 8899 to request Remote Service.

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