How to fix door issue for Samsung Refrigerator?

Last Update Date : Jun 13. 2018

If you are experiencing issue to either to close or open your Refrigerator door properly, follow the troubleshooting guide below to rectify the problem:


When the door is difficult to closeClick to Expand

When a Refrigerator door is difficult to close properly, the most common explanation will be either the door seal has becoming stiff, damaged, dirty or wear off.

1 Check whether the door seal is blocked by debris which prevent the door from closing. To clean the door seal, use a soft cloth with warm water
2 Check whether the hinges are obstructed by debris and the plastic spacers are not worn or deformed
3 If the Refrigerator is not levelled, adjust the leg to align the door

Click here to find out how to adjust the level of the Refrigerator
4 Check to make sure the door seal is in good condition with no tears or missing/brittle sections
5 Ensure that no food items on the shelves are blocking and preventing the door to close properly
6 Ensure that all shelves and drawers are properly pushed inside
When the door is difficult to openClick to Expand

When the Refrigerator or Freezer door is opened, exterior warm air will gash in and turn into cool air or rushes to the evaporator. This will cause a vacuum condition resulting in difficulty to open the door.

1 Clean the door seal
2 Increase the temperature to reduce the vacuum pressure
3 Set the temperature accordingly to the food load. Do not set too cold if less food is stored

Thank you for your feedback!

Need more help? Contact Us.


Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours


We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.


1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Overseas

1800-7267864For other Products Enquiries

+65 69161261From Overseas

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us