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How to resolve sound from Samsung Galaxy S8 and S8+ for muting automatically

Last Update Date : Feb 23. 2018

Samsung had been notified recently that some non-compatibility third-party applications may cause muted sound phenomenon on the device.

If new third-party applications have been installed recently, we recommend to check your device in Safe mode or after uninstalling it.

To check your device in Safe mode, follow these steps:

1 Turn off your device

2 Turn the device on again when in off mode

3 While the device is powering up, press and hold the Volume down key when the device name logo Samsung Galaxy S8/S8+ appears on the screen.

Your device will power up in Safe Mode

4 Once in Safe Mode, you will notice the Safe Mode text at the bottom left corner of the screen. If not, please repeat Step 1 again

While in Safe Mode, check your device with the third-party applications disabled. Identify which application is causing the issue and uninstall it.

Press and hold the Volume down key to activate Safe Mode

Safe Mode is activated

Third party applications are disabled

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