Samsung SmartThings Water Leak Sensor isn't reporting or is stuck on wet or dry

Last Update date : Oct 08. 2020

If your Samsung SmartThings Water Leak Sensor isn't reporting or is stuck on wet or dry, follow these steps:

1 The Water Leak Sensor may be out of range. Move it closer to the Connect Home, or extend the range of your ZigBee network using repeaters
2 Did any water get inside the device casing? Check for discoloration around the batteries as a sign of water damage
3 Make sure the batteries are oriented correctly and sit firmly in the casing. If the battery level is low, replace it (1 CR2).
Samsung SmartThings Water Leak Sensor isn't reporting or is stuck on wet or dry
4 Delete the sensor

On Samsung SmartThings home screen, tap Water Leak Sensor > tap More (3 vertical dots on the top right) > Edit > Delete device
5 Reset the sensor

a. To re-add Water Leak Sensor, tap + on the home screen > Add Device > SmartThings > Moisture Sensors
b. While the Connect Home is searching, press and hold the connect button on the Water Leak sensor for 5 seconds
c. Release the button when the LED light starts blinking red. The LED should blink green three times when it connects to the Connect Home

Thank you for your feedback!

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