How To Troubleshoot Internet Connectivity For Samsung TV

Last Update date : Apr 19. 2021

Facing issues connecting your Samsung TV to the Internet? Find out how to check your network and how to fix it.

Troubleshooting Network Decor

Note: This article refers to Samsung smart TVs (i.e. Internet-connected). Images may differ slightly depending on the model and firmware on your TV.

Disconnect and reconnect devices

Step 1. Power off your router and modem

Step 2. Disconnect and then connect back the power cables for your router and modem

Step 3. Power on your router and modem. It may take a few minutes for the devices to come back online. 

Step 4. After both devices are back online, check if your TV has Internet connection. If there is still no connection, proceed to check the Network Status of your TV.

Check Network Status

By looking at the Network Status of your TV, you can check your Internet connection settings and see where the connection is failing.

Step 1. Click the HOME button on your TV remote.

Step 2. Navigate to Settings and select it using your remote.

Home Settings Menu

Step 3. Select Network in the General menu.

General Network Menu

Step 4. Select Network Status.

Network Status

Step 5. On this screen, it is possible to see the status of the network. In addition, you can check your IP settings and try to reconnect.

Network Status Check

You will be able to see the connection status of the TV, router, and the Internet. Blue/green dots indicate a connection, and a red X means there is no connection. Based on what the status is, you may refer to the below troubleshooting steps:

TV and Router not connected to each other

An X in between the image of the TV and the router means that the two devices are not connected.

Network Trouble Case1

Try connecting to a different network

  • If you have a mobile device with hotspot functionality, have it create a network and try to connect the TV to the hotspot. If any other networks are available, they can be tried as well.
  • If the TV can connect and work on other networks, it suggests that the issue is with your router and not your TV. Try servicing your router or contacting your Internet Service Provider.

Reset the TV

  • Try resetting the TV and reconnecting to the network: Settings > General > Reset 
  • Alternatively you can try: Settings > General > Self Diagnosis > Reset
  • The default pin should be 0000

Check the location of your router

  • Place your wireless router or access point in a central location. Try to avoid putting it in a corner. 
  • We recommend placing the router no more than 15 metres away from your TV
  • There should be no obstructions between them. If there are any obstructions or the distance is more than 15 metres, a wireless booster is required.
Relocate router
Router not connected to Internet

An X in between the image of the router and the globe means that the router is not connected to the Internet.

Network Trouble Case2

Reset Network

  • Reset the network and try connecting to the Internet again: Settings General > Network > Reset Network

Set up a manual DNS server

1. Go to Settings > General > Network > Network Status, if a test occurs, cancel the test, and then select IP Settings

IP Settings

2. Select DNS Setting > Enter Manually

IP Settings

3. Select DNS Server. Enter 8.8.8.8 and then select OK

IP Settings

Try connecting to a different network

  • If you have a mobile device with hotspot functionality, have it create a network and try to connect the TV to the hotspot. If any other networks are available, they can be tried as well.
  • If the TV can connect and work on other networks, it suggests that the issue is with your router or network and not your TV. Try servicing your router or contacting your Internet Service Provider.

Try connecting other devices to your network

  • Check if other devices such as your mobile phone or computer can connect to your network successfully. If none of the other devices on your network can access the internet either, contact your Internet Service Provider for support

Additional information

Reconnect to the Internet

After a factory reset, you need to connect again to the Internet. There are two ways to connect your Smart TV to the Internet, which are wireless and wired connections. The connection method is as follows.

Step 1. Click the HOME button on your TV remote.

Step 2. Go to Settings

Step 3. Select Network (General is the first for some TVs).

Step 4. Select Open Network Settings.

Open Network Settings Menu

Step 5. Choose between a wireless or wired connection. If you choose a wired connection, it will be connected to the Internet. If it is wireless, select the network that you want to connect to.

Note: Make sure that the network cable is well connected to the back of your TV when trying to connect through a wired connection.

If your issue is still unresolved, you may contact us via our hotline at 1800-SAMSUNG (7267864) or via our Live Chat. We are available 24/7.

 

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