Monitor inbound and outbound calls on any device via a web browser using Samsung Insight Report. Access user analytics via configurable dashboards, wallboards and reports.
Make Informed Decisions
Detailed analysis enables you to maximise staff and resource productivity, minimise costs, avoid missed opportunities from dropped calls and deliver the highest levels of customer service.
Access information from any device
Upgrade to Samsung Insight Pro, the intuitive mobile-ready application delivering powerful call analytics via live dashboards and wallboards.
Record Calls to Improve Employee Performance
Samsung Insight Record enables online access to on-premise call recordings. Use call recordings to monitor call quality and staff performance, in staff training and to comply with FCA regulation.