Unified Communications

Samsung Insight

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FEATURES

Monitor inbound and outbound calls on any device via a web browser using Samsung Insight Report. Access user analytics via configurable dashboards, wallboards and reports.

Make Informed Decisions

Detailed analysis enables you to maximise staff and resource productivity, minimise costs, avoid missed opportunities from dropped calls and deliver the highest levels of customer service.

Make Informed Decisions

Access information from any device

Upgrade to Samsung Insight Pro, the intuitive mobile-ready application delivering powerful call analytics via live dashboards and wallboards.

Access information from any device

Record Calls to Improve Employee Performance

Samsung Insight Record enables online access to on-premise call recordings. Use call recordings to monitor call quality and staff performance, in staff training and to comply with FCA regulation.

Record Calls to Improve Employee Performance