Learn how Samsung can modernise your hotel to provide a seamless and personalised experience for every guest.
The New Guest Experience
Connected guest experience
Optimised hotel operations
Simple and speedy check-in
Fresh off the plane, guests can quickly check in from the taxi on the way to the hotel through an app on their mobile device. Check-in information will be immediately sent to the phone, after which it can be conveniently used as a digital room key. Guests simply have to tap their phone against the Smart Door Lock to open their room door. It also means they can skip the queue at the check-in desk—just what they need after a long flight.See related products
Deliver a home-from-home guest experience
Once inside the room, guests can use the in-room tablet or commercial TV with LYNC HMS solution to easily adjust the lighting and draw the blinds, all from the comfort of their hotel bed. In the background is the Smart WLAN solution acting as a wireless Internet-of-Things access point with in-room sensor interaction, providing a smarter, more personalised guest experience. With truly integrated smart rooms, the environment of each one can be adjusted to meet the unique needs of individual users.See related products
Tap into your guests’ needs
Continuing the personalised guest experience, rooms can be equipped with tablets which tap into all of your guests’ needs. With easy access to local area information and the hotel service menu in the language of their choice, guests will find ordering services and checking out hotel events a useful and hassle-free experience. They can order room service, make dinner reservations at one of the hotel’s premium restaurants, or request for housekeeping. And with the Smart WLAN Solution working in the background, enabling internet connectivity between all wireless devices is quick and easy.See related products
Tap into every need of your guests
Continuing the personalised room experience, rooms can be equipped with in-room guest tablets with Guest Service solution to tap into all of your guests’ needs. With easy access to local area information and the hotel service menu in the language of their choice, guests will find ordering services and checking out hotel events a pleasant experience. They can order room service, make dinner reservations at one of the hotel’s premium restaurants, or request for housekeeping. And with the Smart WLAN Solution working in the background, enabling internet connectivity between all wireless devices is quick and easy.Tablets
Make a great impression on guests
First impressions count. Captivate your guests the moment they enter the lobby with a spectacular video wall to create a memorable first impression. Not only will the visually stunning displays attract guests with vibrant images, when coupled with the MagicInfo solution they can inform your guests about limited-time promotions on hotel amenities. Before taking the lift to their room, guests can use any of the Interactive Information Kiosks installed throughout the hotel to search for hotel information on interactive touchscreens.See related products
Benefits for business guests
Attract business travellers to your hotel with state-of-the-art interactive conference rooms. Corporate guests will appreciate having a large Interactive Whiteboard with dynamic touchscreen capabilities and on-the-spot file sharing and note-taking to conduct their meetings. An easy-to-install cloud printer enables your guests to print screenshots from any device using the Cloud Viewer and Print solution. All of these devices can be connected together with ease, thanks to an LTE-powered WLAN solution, which helps to minimise any interference.See related products
Enhance guests’ dining experience
Entice guests to dine at one of your hotel’s restaurants with a vibrant video wall with MagicInfo, displaying vivid images and daily promotions. Once seated, guests won’t need to wait for staff to bring them menus or take their orders; they can simply order their meal from the interactive dining menu on their table’s mobile device. And at the end of the evening, diners can pay on-the-spot thanks to the built-in Mobile POS solution. A Smart WLAN solution provides wireless security for the secure transfer of guests’ financial information.See related products
Maximise efficiency with seamless communication & back-office operations
• Enhance productivity by communicating with staff in real-time.
• Reduce costs by automating and digitising operations.
Empower your hotel staff with mobile devices for seamless communication
To guarantee that your guests’ experience remains outstanding, it is vital to be able to respond to all of their needs in real-time. By connecting all hotel staff with Mobile and Wearable Devices, you can empower hotel employees to provide high-quality service and streamline operations across hotel facilities at the same time. Connected staff can communicate with one another seamlessly for efficient guest management and receive instant schedule updates for better housekeeping and maintenance. A secure and stable Smart WLAN solution ensures smooth device interaction and efficient communication throughout the facility.Smartphones
Achieve streamlined operations through digital automation
Facilitate efficient workflow between your front and back office with cloud printing solutions. Cloud Printers with the SmartThru Workflow3 solution provide quick and secure cloud printing and digital document management, minimising processing and customer wait time. All the while, the Managed Print Services Programme will be monitoring your entire printing system and notify the service department whenever supplies are low. All this is made possible with Smart WLAN Solution running in the background, ensuring seamless interaction for all of your devices.
Maximise energy economy with centralised control and monitoring
Maximise your hotel's energy economy and reduce energy costs with Samsung System Air Conditioners and its advanced central controllers. With centralised management control, you can remotely and efficiently provide an optimally conditioned environment throughout your entire facility. Control a large number of units from anywhere at any time, individually or simultaneously as a group according to a variety of control options. Maximise cost-efficiency even further with an energy consumption analysis for economical building management.System Air Conditioners