Insurance
The Challenge
Bridging the digital divide
Overcoming access barriers
1 in 4 U.S. adults with annual household incomes below $30,000 don’t have a smartphone.¹
Knowledge
Rising customer expectations
Over half of payer switchers said experience was a primary reason for choosing to switch insurers.²
Managing costs
Digital health methods can save payers nearly $3,000 per patient per year.³
The Solution
Samsung’s Digital Member solution
Unlock the power of digital care to drive better relationships with your member population. With Samsung, payers can deliver a customized smartphone kit to different communities, improving access to healthcare services and growing membership.
Improve access to improve outcomes
Give members an easier way to access healthcare services, proactively manage care and connect with their providers.
Reach more members in a whole new way
Deliver easy-to-use smartphone kits that help you connect to previously under-engaged members in a reliable, consistent way.
Get your brand in every member's hands
Create a more personal and engaging branded mobile experience for your members that drives loyalty and strengthens your reputation.
How It Works
A better member experience
Broaden your member community with Samsung’s Digital Member solution. This customized, secure and easy-to-use smartphone kit integrates AI to enable a more personalized care experience and expand access to healthcare services.⁴
The AI advantage
Help members stay connected to their care team via Galaxy A Series smartphones and tablets with Galaxy AI⁵ that acts as a human assistant by providing scheduling support and helpful reminders.
Reliable connectivity
Carrier partner networks — AT&T, Verizon and T-Mobile — provide an on-demand, connected experience for members to interact with their care team.
Customized branding
Deliver a more personal, engaging digital care experience with a customized home screen featuring pre-installed apps, making engagement easy right out of the box.
Knox Security Platform
Samsung hardware is built secure – from the design to manufacturing to the moment you put it in your customers’ hands, and for years of use beyond. We seek to deliver security throughout all steps with our own supply chain, built from the chip up.
Knox Configure
With Knox Configure, you can customize, brand and stage your Galaxy devices remotely, right out of the box, ensuring that connecting to your apps and services remains intuitive and in focus.⁶
Empowering underserved populations: How insurers can bridge the digital divide in healthcare
Discover how mobile technology can help insurers reach more member populations by expanding access, improving engagement and creating a more inclusive experience.
Why connected home health devices are key to reducing costs and improving care
As more care shifts into the home, connected health devices are helping providers monitor patients more proactively, improve outcomes and reduce avoidable costs.
How Knox Configure tailors smartphones and tablets to unique business needs
Knox Configure helps businesses turn standard smartphones and tablets into purpose-built tools, with custom setup, branded experiences and tighter control from the moment a device powers on.
Contact a sales expert
Get in touch with our sales team to discuss tailored solutions for your business. You can call (866) 726-4249 to talk to an expert now, or use the form below to submit your requests.
Get product support
Find manuals, downloads, warranty information and more. We also offer FAQs and demos to help with business product questions.
©2026 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.
1 Federal Deposit Insurance Corporation (FDIC), 2023 FDIC National Survey of Unbanked and Underbanked Households (November 2024).
² WalletHub, Financial Literacy Statistics, September 2025.
³ American Bankers Association, National Survey: Bank Customers Continue to Use Mobile Apps More Than Any Other Channel to Manage Their Accounts, November 18, 2025.
⁴ Branded kit is shown as an example. Boxing and marketing materials not included.
⁵ Knox Configure requires separate license.
