Welcome to the
! Please enjoy our special offers for you
SPECIAL OFFERS
  1. Home
    2. /
  2. SmartThings Tracker registration issues
SmartThings Tracker registration

SmartThings Tracker registration issues

SmartThings Tracker registration

The SmartThings Tracker uses GPS and LTE technology; both need a wireless service plan to work with your phone. When you buy a tracker, the first year is free! If there's an issue with your network connection when connecting the tracker to SmartThings, registration time may take longer or fail to download the wireless service.

Related Content
Sub Hub Creates New Network Instead of Extending
Sub Hub Creates New Network Instead of Extending
If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.
 ZigBee device is not working with Samsung SmartThings hub
ZigBee device is not working with Samsung SmartThings hub
If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.
 Samsung SmartThings Wi-Fi hub is frozen
Samsung SmartThings Wi-Fi hub is frozen
If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.
 Reboot the SmartThings Hub
Reboot the SmartThings Hub
If you are experiencing some trouble with your SmartThings Hub, such as devices not responding, sometimes a simple reboot can resolve the issue. However, the process depends on what kind of SmartThings hub you have.
 Sign in or Log out of SmartThings
Sign in or Log out of SmartThings
The SmartThings app uses your Samsung account credentials. To create an account, you simply need to sign in with your Samsung account. To log out, you will need to remove the account from the app.
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
Contact
samsung logo action minus
Contact us
We're here for you.
samsung logo action minus
Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
  • IT/Computing 8 AM - 9 PM EST 7 days a week
  • Text Support 24 hours a day 7 Days a Week
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE
flag
Go to site