Poor video and sound quality when connected by HDMI

When your TV has no picture, no sound, intermittent sound drop, or intermittent picture noise, and you're watching something from a device connected by an HDMI cable, the issue is possibly the cable itself. For your convenience, Samsung Smart TVs (2019 and later) as well as the Odyssey Ark, have a setting you can use to adjust how the TV interprets the HDMI signal and improve compatibility with the cable.

Samsung TV or TV speakers make an abnormal noise

The only noise you should hear from your TV or Odyssey Ark gaming screen is the sound of whatever you're watching. If you hear a cracking or popping noise, it could be due to temperature changes. A buzzing, crackling, or humming noise could be caused by electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep

Reset your Samsung TV

Factory reset the TV Want a complete do-over? You can restore all TV settings (excluding the network settings) to their factory defaults. Open Settings, and then select General & Privacy. Select Reset, enter your PIN (0000 is the default), and then select Reset. To complete the reset, select OK. Your TV will restart automatically. If these steps do

There is a problem with the picture on my TV or projector

If you’re experiencing picture issues with your TV, Odyssey Ark gaming screen, or projector such as freezing, a flickering or cloudy screen, or distorted colors, you can solve them using a few different methods. Running a picture test, doing an HDMI test, and updating the firmware can help you determine how to fix the problems.

Use the Intelligent Mode features on your TV

Intelligent Mode on 2023 QLED TVs Just like on previous models, Intelligent Mode on 2023 TVs analyze the TV's surroundings, ambient noise, the content you're watching, and your usage patterns. The only difference is that the settings have been improved and are better than ever! To access these settings, press and hold the Home button on your TV rem

Samsung TV HDMI ports are not working

If you have a device connected to your Samsung TV or Odyssey Ark gaming screen like an Xbox, a Playstation 4, Blu-ray player, cable box, or Roku and it does not show up on the screen, you could be having an issue with the HDMI ports. We need to check the external device, reconnect the HDMI cable, try a different HDMI cable, or even try a different

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