Voice on TV or projector announces everything I do

Samsung provides many accessibility options for our customers. One of them is the Voice Guide, which provides narration for everything that appears on the TV, projector, or Odyssey Ark gaming screen, like menu options, the volume level, channel, etc. Turning off the feature will stop the device from narrating or announcing the names of everything that is highlighted on the screen.

Closed captions and other accessibility settings for your Samsung TV

Turn Closed Captions On and Off Note: Captions will only be displayed in apps or broadcasts that support captions. Some apps, such as Netflix, have their own caption settings that need to be turned on. For captions or subtitles on Blu-ray discs or DVDs, these are a feature of the disc and need to be selected in the disc's menu before starting the m

TV or projector has grayed out menu options

If a menu setting is grayed out, this does not indicate that something is wrong with your TV, Odyssey Ark gaming screen, or projector. It just means that a function or certain settings are not available based on the current source, settings, or connections. For example, if your Samsung TV, gaming screen, or projector is not connected to the interne

TV is stuck in Retail store Demo mode

If your TV or Odyssey Ark gaming screen is always playing an advertising video or if its settings keep reverting back to their defaults, it's probably in Retail mode or Demo mode. This setting is used to show off the product at retail stores. To make your it operate regularly, you'll need to set it to Home mode.

Samsung TV won't find or connect to my Wi-Fi network

If your TV, Odyssey Ark gaming ark, or projector is not able to detect your network or will not connect to Wi-Fi or a wired network, there are a few things to check to determine if the issue is with your TV/gaming screen/projector or with your network equipment. This guide will help you check your equipment to solve the problem.

TV or projector displays an error message

The TV or Odyssey Ark gaming screen may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide.

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