Laundry Hub FAQs

Stacks of questions about AI Laundry Hub? Find answers to help you take the right laundry appliances home.

  • What is the Samsung Bespoke AI Laundry Hub washer and dryer?

    The Samsung Bespoke AI Laundry Hub is a space-saving, single unit, stacked washer and dryer and dryer that features a clean flat-panel design and the convenience of front-load appliances. It uses AI features like AI OptiWash and AI Optimal Dry to detect fabric and soil levels and adjust wash and dry settings accordingly. AI Laundry Hub takes the guesswork out of your laundry cycles and even lets you control cycles from your phone with SmartThings. 

    Shop Samsung AI Laundry Hub.

  • Samsung Bespoke AI Laundry Hub is a type of laundry center.

    A laundry center refers to any setup that combines wash and dry capability, which can include stacked units or side-by-side sets. Bespoke AI Laundry Hub is Samsung’s name for a single stacked washer and dryer unit with both machines built into one space-saving appliance and one central control panel. It functions like a combined washer and dryer in a vertical design. Laundry Hub is one specific type of laundry center offered on Samsung.com.

  • The Samsung Bespoke AI Laundry Hub washer and dryer has several built-in features designed to transform laundry day:

    • The Easy Reach control panel lets you start and stop wash or dry cycles from one place.

    • AI Smart Dial learns from your laundry habits and suggests commonly used cycles.

    • AI OptiWash™ and AI Optimal Dry can detect soil level and fabric type, adjusting settings for you automatically.¹

    • Flex Auto Dispense System automatically adds the right amount of detergent and softener for up to 34 loads. 

    • Super Speed Wash and Dry allow for quicker full load cycles. 

    • Steam Wash cycle and Self Clean+ help keep clothes fresh and your drum smelling clean. 

    • Remote control and alerts take control of your laundry appliances with Wi-Fi and SmartThings app. 

    • ENERGY STAR® certified so you can use less energy without sacrificing performance or functionality.

  • Yes. The Samsung Bespoke AI Laundry Hub washer and dryer is ENERGY STAR® certified. ENERGY STAR certification means the appliance meets U.S. Environmental Protection Agency standards for energy efficiency based on verified testing.

  • There are two key differences between the Samsung Bespoke AI Laundry Hub and All-In-One Washer Dryer Combo – how the configurations are built and how they function:

    • AI Laundry Hub is a stacked washer and dryer in one vertical unit that keeps the washer and dryer as separate drums but combines them in a single appliance you control from one panel.

    • All-In-One Washer Dryer Combo allows for washing and drying in the same drum so you load clothes once and a single machine both washes and dries them without transferring.

  • The main difference between a Samsung Bespoke AI Laundry Hub and a Stacked washer and dryer and dryer comes down to how they are designed and installed.

    • AI Laundry Hub is a single, factory-stacked washer and dryer unit with one shared Easy Reach control panel. It is sold as one appliance.

    • A stacked washer and dryer uses two separate machines that are stacked with a stacking kit and each unit keeps its own controls.

  • The Samsung Bespoke AI Laundry Hub dimensions vary slightly by model, but the most common measurements (in inches) for the full single-unit, stacked washer dryer unit are 27W x 74.4H x 31.3–34.4D. Depth depends on configuration and door position when open, so it’s important to take into consideration while measuring.

  • Samsung Bespoke AI Laundry Hub is available in limited Bespoke color options designed to complement your home’s aesthetic.

    • Brushed Black

    • White

    Shop Laundry Hub.

  • The Samsung Bespoke AI Laundry Hub washer and dryer internal drum capacity depends on the model. Dryer capacity is the same for both appliance sizes.

    • Samsung Laundry Hub ultra capacity washer: 5.3 cu. ft. 

    • Samsung Laundry Hub large capacity washer: 4.6 cu. Ft.

    • Samsung Laundry Hub dryer capacity: 7.6 cu. ft. on both versions

  • Yes, you can connect your Samsung Bespoke AI Laundry Hub to SmartThings to receive end-of-cycle alerts and control cycles from your phone.² SmartThings Home Care monitors appliance status and notifies you of maintenance needs, while SmartThings Energy provides power-saving tips and alerts if the appliance is left on. SmartThings Clothing Care analyzes your usage patterns to recommend and customize cycles.

    You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  • Samsung AI Laundry Hub can wash and dry clothes faster when you use the Super Speed Wash & Dry setting. According to Samsung support pages, you can wash and dry a full load in about 58 minutes using Super Speed.³ Regular cycles will take longer depending on the cycle you choose and the load size.

  • Samsung Bespoke AI Laundry Hubs are available in both electric and gas dryer models. Some versions pair the washer with an electric dryer while others feature a gas dryer option, so you can choose the power type that best fits your home setup.

    Shop gas Laundry Hub models.

    Shop electric Laundry Hub models.

  • Here’s how to install a Samsung Bespoke AI Laundry Hub washer and dryer:

    • Unpack and prepare by removing all packaging and keeping the unit upright.

    • Remove shipping bolts from the back and cover the holes with the included plastic caps.

    • Connect the water supply hoses to the hot and cold taps and the rear inlets, and check that connections are tight.

    • Position the drain hose into a standpipe, laundry tub, or sink at the correct height and secure without kinks.

    • Level the Laundry Hub by adjusting the feet until the unit sits flat on the floor.

    • Connect power or gas depending on your model’s requirements.

    • Calibrate and test by running an empty cycle to confirm installation.

  • Samsung Laundry Hub washer and dryer costs vary depending on the model, power type and capacity. Prices can start at $1,999.00 for large capacity models and can go up to $2,599.00 for ultra capacity options.

    Shop Laundry Hub.

  • How do I order a Samsung Bespoke AI Laundry Hub?

    Order a Samsung Bespoke AI Laundry Hub washer and dryer in just a few clicks.

    1. Navigate to the product page for the Laundry Hub you want to buy.

    2. Choose your model, color and features if options are available.

    3. Click Add to Cart or Quick Buy on the product listing.

    4. Proceed to checkout by entering your shipping and contact details and complete your order.

    You can also chat with a Samsung sales expert or use the Shop Samsung app to help with ordering.

  • When you start a Samsung Bespoke AI Laundry Hub order online you’ll see available delivery dates or scheduling options before you finish your purchase. Standard delivery and installation dates depend on your address and carrier availability. You may also be offered 3day or next-day delivery options at checkout, depending on your delivery area. Delivery dates can vary by location and the cutoff time shown during checkout.

  • Unfortunately, once your Samsung Bespoke AI Laundry Hub order is placed it cannot be modified. You can view your order details or cancel your order here, as long as your Samsung Laundry Hub order hasn’t shipped yet. For questions about delivery, model, or installation contact Samsung Customer Support through chat, phone, or email for assistance.

  • You can change the delivery date or time of your Samsung AI Laundry Hub order at My Orders.

    • Find your Laundry Hub order and select View Details.

    • Use the Reschedule or Change Delivery option if available.

    • If no alternate delivery options appear, contact  Samsung Customer Support directly to request a new delivery date or time.

  • You can check the status of your Samsung Bespoke AI Laundry Hub order on Samsung.com.

    • Go to My Orders after signing in to your Samsung account.

    • Select your Laundry Hub order to see shipping status, delivery date and tracking info.

    • You can also use the SmartThings app for updates if your order includes connected services.

  • Yes. When you purchase a new Samsung Bespoke AI Laundry Hub online, haul-away service is available for your old washer and dryer.

    • During checkout, select haul-away service if you want Samsung to remove your existing appliances.

    • The service is scheduled along with your delivery and installation.

    • Availability may vary by location, so the option will appear if it’s offered in your area.

  • Samsung offers installation services for AI Laundry Hubs purchased on Samsung.com. Installation can be scheduled along with delivery during checkout. Professional technicians will set up your Laundry Hub, connect water, power, or gas and ensure your appliances are leveled and ready to use. Availability may vary by location, the option for installation will appear at checkout if offered in your area.

  • Before your Samsung Bespoke AI Laundry Hub delivery, you should prepare the space to ensure worry-free appliance installation.

    • Measure the area for width, height and depth to make sure the Laundry Hub fits.

    • Clear pathways such as doors, hallways and stairways for delivery.

    • Remove obstructions like rugs or furniture near the installation site.

    • Check hookups for water, drain, gas (if applicable) and power to confirm they’re ready for your Laundry Hub.

    • Ensure the floor is level and strong enough to support both the washer and dryer.

  • Samsung offers a few financing and payment options when ordering a Laundry Hub online.

    • Samsung Financing lets you pay over time with monthly billing plans during checkout. You can apply on Samsung.com and choose a term that fits your budget.

    • Buy now pay later options like Affirm and Klarna are available at checkout so you can split your purchase into multiple payments if eligible.

    • Standard online payment methods such as credit card, debit card, PayPal, Samsung Pay, Google Pay and Amazon Pay are supported too.

  • Why isn't my Samsung Bespoke AI Laundry Hub working properly?

    If your Samsung Bespoke AI Laundry Hub isn’t working properly, check your appliance and start with the tools Samsung provides to identify common issues:

    • Look for any error codes on the display and check your user manual for further explanation. Samsung product guides explain codes related to water, door or power issues.

    • Make sure the washer and dryer are level and the doors are fully closed.

    • Use SmartThings to see alerts or notifications if your Laundry Hub is connected to WiFi.

    • Check hoses and hookups for water, drain and power and confirm the unit has proper clearance.

    If you still have questions, visit the Support section on Samsung.com to find troubleshooting guides or contact Samsung Customer Support.

  • You can use Samsung’s official support channels to get repair services for your Samsung Bespoke AI Laundry Hub.

    1. Go to the Samsung Support page and select Schedule a Repair.

    2. Enter your model number and issue details to find available service options.

    3. You can choose in-home service if offered in your area or locate an authorized service provider.

    4. For connected units, use the SmartThings app to report issues and request support.

  • If your Samsung Bespoke AI Laundry Hub isn’t working correctly, there are a few steps you can take to troubleshoot issues before contacting support:

    • Check for error codes or indicators on the display and look them up in your user manual or the Laundry Hub FAQ to see what they mean.

    • Make sure the door is fully closed and the unit is level and stable so it can run cycles correctly.

    • If your unit is connected to SmartThings, use the SmartThings app to see alerts or status messages that can help with troubleshooting.

    • Look at your model’s user manual for specific checks and recommended steps for common issues like filling, draining, or connectivity.

    If these steps don’t resolve the problem, visit the Samsung Support section on Samsung.com to find more detailed guides or service options.

  • Yes. You can use the SmartThings app to troubleshoot your Samsung Bespoke AI Laundry Hub after it’s connected.

    SmartThings lets you receive alerts about laundry cycles and error messages, so you can always know when your appliance needs attention. You can also monitor washer and dryer status from your phone once the Laundry Hub is added in the app. Connecting your Laundry Hub to SmartThings requires a Wi-Fi connection, a Samsung account and the SmartThings app on your Android or iOS device.

    Insert legal disclosure from up top here too.

  • There are several ways to find Samsung Bespoke AI Laundry Hub repair services near you:

    • Visit Samsung Support and sign into your account to search for a local Samsung certified service center where you can drop off or schedule an appointment for home appliance repair.

    • You can also enter your model and details to request a repair or find service center locations near your ZIP code on the same page.

    • Use live chat or contact Samsung Customer Support to help identify the best repair option near you.

  • Unusual noises from your Samsung Bespoke AI Laundry Hub can happen for a few common reasons.

    • Unbalanced load: Laundry that shifts during a cycle can cause thumping. Redistribute items.

    • Foreign objects: Coins or buttons in the drum can rattle.

    • Leveling: An uneven floor or unadjusted feet can cause vibration.

    • Normal operation: Humming or clicking may occur during cycles.

    If noise continues, check Samsung troubleshooting guides.

  • Your Samsung Bespoke Laundry Hub might not be connecting to Wi-Fi or SmartThings for a few reasons.

    • Network and app settings: Make sure your phone and the Laundry Hub are on the same home Wi-Fi network and you are signed into the SmartThings app with your Samsung account before trying to add the device.

    • Restart devices: Try restarting the SmartThings app, your phone and your Wi-Fi router before attempting to connect again.

    • Check Wi-Fi signal: Weak Wi-Fi or settings that block device discovery can prevent SmartThings from finding your Laundry Hub.

    • Update app: Ensure the SmartThings app is updated to the latest version before setting up your appliance.

  • Here are some steps you can take if the control panel on your Samsung Bespoke AI Laundry Hub isn’t working.

    • Check for Child Lock since this can lock buttons and keep the panel from responding. If you see a lock icon, turn off Child Lock.

    • Make sure the panel is clean and dry because moisture or foreign substances can stop touch buttons from working.

    • Unplug the Laundry Hub for a short time and plug it back in to reset the panel, then try again.

    • If the panel still doesn’t respond, visit Samsung Support to find more troubleshooting guides or repair options.

  • There are two simple ways to reset your Samsung Bespoke AI Laundry Hub:

    • Full reset: Open the control panel Options menu and select Factory Reset. This restores the Laundry Hub to its default settings.

    • Basic reset: Turn the unit off, unplug it for about 1 minute, then plug it back in and turn it on. This restarts the controls and can clear minor issues.

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¹Based on AI-based algorithm using the AI Opti Wash & Dry(tm) cycle on an IEC 8lb load. A turbidity sensor operates for all weights, while fabric sensing operates for 8lbs and under. To prevent wear, wash like fabrics together 

²Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.