Washer FAQs

Have questions about Samsung washing machines? Find answers here.

  • What is the best Samsung washing machine?

    There isn’t a single best Samsung washing machine for everyone, the ideal washer depends on your space and laundry habits. Front load washers are energy efficient and gentle on clothes, while top load washers are easy to load and allow you to fit more into a single load. Visit our Top Load vs. Front Load Buying Guide for more information on the differences. You can also choose combo or stackable units for smaller spaces. Samsung’s “Help Me Choose” tool guides you to the best fit based on your household size, space and priorities.

    Shop all washers here.

  • Samsung washing machines offer features designed to fit different laundry routines and home setups. Available features vary by model.

    • AI Opti Wash™: uses sensors to detect fabric type and soil level and adjust settings1

    • Flex Auto Dispense System: stores and automatically dispenses detergent or softener

    • Super Speed: shorter wash cycles on select models2

    • Vibration Reduction Technology+: helps reduce noise and vibration

    • Pet Care Wash & Dry Cycle: designed for pet hair and odors

    • Wi-Fi Connectivity with SmartThings: lets you start cycles and get alerts from your phone3

  • Yes, many Samsung washers are ENERGY STAR® Certified. ENERGY STAR® certification means the washer meets energy efficiency standards set by the U.S. Environmental Protection Agency. Certification varies by model, so it is helpful to check the product details for the washer you are considering.

  • Samsung offers several types of washing machines to fit different spaces and laundry needs.

    • Front load washers: Load from the front and can be stacked with a dryer for space saving.

    • Top load washers: Load from the top, easy to load and empty laundry.

    • All-in-one washer dryer combos: Wash and dry in a single machine with no load transfer, ideal for small spaces like a hallway closet, bathroom or kitchen.

    • AI Laundry Hub: Saves space, full size front load washer and dryer in a single machine.

    Shop all washers here.

  • Samsung washing machines come in several colors to match different laundry spaces and styles. Options include white or ivory, for a classic look, navy or brushed black for a sleek modern finish, dark or stainless steel for a contemporary style, Color choices vary by model and series so you can pick one that fits your space perfectly.

    Explore Bespoke washer colors.

  • Samsung washing machines come in a range of sizes to fit different laundry needs and spaces. Capacities start around 2.5 cu. ft. for compact front load washers go up to 5.5 cu. ft. for extra-large washers that can handle mega capacity. All-in-one washer dryer combos are 5.3 cu. ft. These size options let you choose the right machine for any space, from small apartments or homes to large family dwellings.

  • Most Samsung washing machines in the US fall into a price range based on size and features:

    • Budget models start around $600–$800 for basic top load or front load washers.

    • Mid-range models typically cost $800–$1,200 with larger capacity or extra wash cycles.

    • Premium or smart models often run $1,200–$2,000 or more, especially with AI features or larger capacity.

    Prices vary by retailer and promotions.

    Shop all washers here.

  • Most Samsung washers don’t have a specific average lifespan, but Samsung does design for durability and provide long-term support for key components. Many Samsung washers use Digital Inverter Motors that are designed for stable operation and tested for long-term use, and Samsung offers a 20-year warranty on the Digital Inverter Motor in many models.

  • Yes, Samsung washing machines can be a good fit for pet owners because some models include features that help with pet hair and odors. Samsung’s Pet Care Wash Cycle creates moving water currents that loosen pet hair so it can be caught in two built‑in pet hair filters during the wash. This can help remove more pet hair⁴ from clothes and bedding compared with washing without those filters. Samsung also pairs washers with dryers that offer pet‑focused cycles for odor and hair removal.

  • Samsung Bespoke Washers are part of Samsung’s Bespoke Laundry lineup that blends smart laundry features with flexible style and space-friendly design. Bespoke washers include premium features like AI Smart Dial, WiFi connectivity with the SmartThings App, Flex Auto Dispense, Super Speed Wash and extra capacity to handle bigger loads. Bespoke Washers are also available in multiple finishes so you can match your laundry space.

    Shop Bespoke Washers.

  • AI Opti Wash™ is a smart wash feature on select Samsung Bespoke Washers. The feature uses built-in sensors to detect fabric type, load size and soil level then automatically adjusts wash settings and the amount of detergent so your clothes get the correct wash cycle.1

    How it works:

    • Detects load details such as fabric and soil level at the start of a wash

    • Chooses the best cycle settings based on those detected details

    • Adjusts detergent and wash time to match load needs

  • Flex Auto Dispense is a feature on some Samsung washers that automatically stores and releases detergent and fabric softener so you don’t have to add them each time you wash. You fill the dispenser once and the washer will dispense the right amount for each load.

  • Super Speed Wash is a Samsung washer feature that helps you wash a full load of laundry faster by shortening the cycle time while still using the washer’s regular cleaning actions. On many Samsung washers with Super Speed Wash, you can wash a full load in about 28 minutes using the Super Speed cycle.

  • Vibration Reduction Technology+ (VRT+) is a Samsung washer feature that helps make washing quieter by reducing machine noise and vibration during the wash cycle so you can do laundry at any time without disturbing others in your home. VRT+ works by lowering vibration as the drum turns and helps keep washing stable in any space.

  • The Pet Care Wash cycle, available on select Samsung washing machines, is specially designed to help with pet hair removal. It uses moving water currents to loosen pet hair from clothes and bedding and works with dual pet hair filters inside the washer that catch the hair during the cycle. This setup is part of Samsung Pet Care Solutions to help manage pet hair in laundry in one wash.

  • Samsung washing machines don’t have one fixed wash time because the wash cycle length changes with the cycle you choose, load size, and options selected. For example:

    • With Super Speed wash, a full load can be washed in about 30 minutes on select models.

    • Standard cycles may run longer because the machine adjusts water, spin, and rinse time to match the load.

    Check your washer’s display for the estimated remaining time before you start a cycle.

  • How do I order a Samsung washing machine online?

    You can order a Samsung washing machine online in just a few clicks.

    1. Browse models and find your perfect washer.

    2. Select from the available styles and colors.

    3. Choose delivery or in-store pick-up for your washer.

    4. Click Buy Now or Add to Cart to initiate Checkout.

    5. Complete your purchase by entering your payment and shipping info, then Place Order.

  • Most Samsung washers are shipped based on the delivery date you select at checkout. For large home appliances like washers, you can choose a delivery date during checkout, sometimes as early as about three days after placing your order depending on product availability and your location. After ordering, you can view and confirm your scheduled delivery date by checking My Orders.

  • Samsung may charge delivery or installation fees for washers depending on the service option you choose. When ordering a washer online at Samsung.com, you can select standard delivery, scheduled delivery, or installation services. Any associated fees are shown before checkout. Delivery fees can vary by location and installation fees apply if you request professional setup for your washer.

  • Once a Samsung washer order has been placed, it cannot be changed. To make updates, go to My Orders and cancel the current order if a Cancel button is available, then submit a new order with your preferred changes. The payment method also cannot be updated after the order is placed.

  • If your Samsung washer is still awaiting shipment, you may reach out to Samsung Order Support to request a new delivery date. If the washer has already shipped, you will need to coordinate delivery timing directly with the carrier using the details provided in your delivery emails or tracking information.

  • You can track your Samsung washer order by logging in to My Orders on Samsung.com, where you can review the order’s progress and the expected delivery date. When the order ships, a confirmation email will be sent with tracking details. If you placed your order without signing in, visit the Search Orders page and enter your Order ID and email address to check the status.

  • You can monitor your Samsung washer delivery by accessing My Orders on Samsung.com, where you can review the latest shipping updates and the expected delivery date. After the order ships, a confirmation email will be sent with tracking information. If you completed checkout as a guest, go to Search Orders and enter your Order ID and email to see the order status.

  • Yes, haul-away service is available with purchase of a Samsung Washer. Add haul-away at checkout for an additional fee or with purchase of installation service and the delivery team will remove your old washer. Appliance must be empty and uninstalled.

  • Washer installation service is offered with the purchase of a Samsung washer. When you check out, you have the option to include in-home installation for an added fee. The delivery crew will deliver and set up the washer, change out connectors, level the unit and take away the packaging.

  • To prepare for your Samsung washer delivery:

    • Measure doorways in your home and the space to ensure the washer fits.

    • Make sure the path from door to washer install space is unobstructed.

    • Have the water supply and drain connections ready if installation is included.

    • Ensure an adult is home at the time of delivery and installation.

  • When it comes to paying for your Samsung washer, there are several different options available.

    · Credit card or debit card (Visa, Mastercard, Discover, AmEx)

    · PayPal and digital wallets like Samsung Pay, Google Pay and Venmo

    · Samsung Financing to pay over time on qualifying washer purchases

    · Affirm or Klarna installments split your washer purchase into multiple payments

    · Financing and pay-over-time plans for your washer may vary by order and eligibility

  • How can I get my Samsung washing machine repaired?

    To get your Samsung washing machine repaired, you can schedule service online through Samsung’s support site. Go to the Samsung Support page, select Appliances, then your washer model, and choose Schedule Service. You can also request in-home repair for issues covered by parts or service options. Make sure to have your model and serial number ready to help the service team.

  • If your Samsung washing machine isn’t working, first check common washer issues like power supply, water connections, and door closure. Make sure the washer is plugged in, the circuit breaker is on, and the water faucets are open. Also confirm the door or lid is fully closed, as many models won’t start if it isn’t. For persistent problems, you can use Samsung Support to troubleshoot or find a local service center to schedule a technician visit through the Samsung Service Locator.

  • For common washer issues, you can use Samsung Support or the SmartThings™ App if your model is compatible. Begin by examining any alerts, settings, or error codes. If the problem remains unresolved, we suggest contacting a professional service technician.

  • Absolutely. For washers that work with SmartThings, the SmartThings™ App can assist with basic troubleshooting. Through the app, you can monitor your washer’s status and follow guided instructions to identify and address common issues.

  • You can schedule a washer repair service for your Samsung washer at Samsung Support. Sign in, register your washing machine and select Request a repair or Schedule a service appointment. Choose the date/time that works best and provide your model information.

  • You can find nearby Samsung washer repair options using the Samsung Service Locator on the official support site by selecting your product type and location. Use Samsung Support to start a repair request or check service center information.

  • Your Samsung washer won’t start a cycle most often because of simple settings or safety features. Here’s what to check from the official Samsung support info:

    • Make sure the washer has power and is turned on. If display/buttons don’t respond, check the plug and outlet.

    • Verify Child Lock isn’t on. If the Child Lock icon is lit or flashing the washer won’t start.

    • Confirm the door/lid is fully closed. Front loaders lock the door before starting and won’t start if it’s open.

    • Wait for the washer to finish draining or for the door lock to disengage if a previous cycle just ended.

    If you’ve checked these and it still won’t start, Samsung Support has more guides and tools to help.

  • If your Samsung washer is making loud noises, it’s often due to how it’s installed or what’s in the load rather than a fault. Samsung notes many sounds are normal or easy to fix.

    Common causes to check:

    • Unbalanced load can make thumping or knocking sounds during spin. Make sure clothes are evenly distributed.

    • Washer not level can cause rattling or loud movement. Adjust the feet so it sits flat.

    • Foreign objects like coins or metal in pockets can click or grind inside the drum.

    • Normal noises like humming or a click-then-thump during mode changes are expected.

    If noise continues after these checks, visit Samsung Support for more help.

  • To clean and maintain your Samsung washer, wipe the washer surface and detergent drawer regularly with a damp cloth to remove residue. Leave the door and detergent drawer open after use so the tub can air dry and prevent mildew. Run the Self Clean or Pure Cycle about once a month or when the reminder appears to clear buildup inside the drum. On front load models, clean the pump filter regularly and occasionally run a warm cycle with no laundry to reduce soap and soil buildup.

  • Your Samsung washer doesn’t have a dedicated Reset button. Instead, initiate a power cycle by unplugging it or turning off its circuit breaker, waiting 1 to 5 minutes, then powering it back on. This can clear minor glitches or stored error codes from the control board. If your model has Wi-Fi and you need to reset network settings, follow the steps in Samsung’s network reset guide for that feature.

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1Fabric sensing operates for 8 lbs. and under. Based on AI algorithm using IEC 8 lbs. load. To prevent wear, wash like fabrics together. Results may vary.

2Based on 8lb D.O.E. standard load (50% cotton, 50% poly).

3Requires wireless network, Samsung account and SmartThings App. The Samsung SmartThings App supports Android OS 4.0 (ICS) or later which is optimized for Samsung smartphones (Galaxy S and Galaxy Note series). This app also supports iOS 7 or later for iPhone models. SmartThings App available in App Store and Play Store.

4WA7150C using the Pet Care Wash cycle and Pet Hair Filter compared to WA7700A using Normal cycle.