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WW22K6800: Make Troubleshooting Easier with Smart Care

If the washer displays an information code, you can use Smart Care to check the status of the washer on a smartphone. To use Smart Care, you must have the Samsung Smart Care app installed on your smartphone.

Smart Care is optimized for Samsung Galaxy and Apple iPhones. (Not compatible with some models). Download the Samsung Smart Washer app from the Google Play Store or Apple App store (Search term: “Samsung Smart Washer/Dryer”), and install it on your smartphone.

Samsung WW22K6800 Toubleshooting

Using Smart Care

Smart Care is optimized for Samsung Galaxy and Apple iPhones. (Not compatible with some models). Download the Samsung Smart Washer app from the Google Play Store or Apple App store (Search term: “Samsung Smart Washer/Dryer”), and install it on your smartphone.

If an information code appears on the dryer, follow these steps:

  1. Press and hold Super Speed for 3 seconds to activate Smart Care.

  2. Open the Smart Care app on your smartphone.

  3. Put the smartphone’s camera close to the display of the dryer. The app automatically recognizes the information code, and displays suggestions on your smartphone.

  4. If the smartphone fails to recognize the information code more than twice, type the information code manually into the Smart Care app.

Additional Information

  • If light is reflected on the display of the dryer, the smartphone may not recognize the information code.

  • If you hold the smartphone at an angle to the dryer’s display, the smartphone may not recognize the information code. For best results, hold the smartphone so that the front of the panel and the smartphone are parallel or nearly  parallel.

  • After you use this function, the dryer will delete the record of the information code from its code log.

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