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Benefits of Using Samsung+

Samsung+ is a personalized app that gives you the fastest access to world-class service and everything you need to get the most from your Galaxy device.

Samsung+ is preloaded on select Galaxy devices. If you don't already have it, download the it to your Galaxy mobile device right now on Google Play.  LEARN MORE

Program Details

For more information about Samsung+ program details, visit SAMSUNG PLUS OVERVIEW.

- Who is eligible for Samsung Plus?

  • All US-based Samsung account holders who have registered at least one Samsung mobile or tablet device.

- What is Samsung Plus about?

  • Samsung provides additional benefits to valued customers, offering you peace of mind with each Samsung device purchased.

  • Points are given for each Samsung device registered, and for use of select products and applications.

  • Time: Sort photos by the date and time they were taken.

    Your points earned contribute toward eligibility for Samsung Plus Silver, Gold and Platinum levels. The points do not have monetary value.

  • Each level provides customers with a select menu of offers to support you as you discover more about your device.

  • Time: Sort photos by the date and time they were taken.

    All the terms and conditions of your Samsung account apply to Samsung Plus.

- How do you earn points for Samsung Plus?

  • Register your Samsung device with Samsung (through your Samsung Account or in the Samsung Plus device application) and earn points according to the schedule found on SAMSUNG PLUS OVERVIEW. All mobile and tablet devices registered earn a minimum of 500 points. Any devices you may have registered starting in December 2003 forward are counted toward your Lifetime points.

  • You may earn additional points by:
    • Signing up for Samsung Plus application on your device - 100 per device    

      Click here for Samsung Plus Application terms of service.

    • Purchasing Samsung Protection Plus(SM) Mobile Elite - 1,000 per 2-year term

    • Opting in for email communications from Samsung - 500 per account

  • The manner in which you may earn points is subject to change from time to time at Samsung’s discretion. Points previously earned prior to change will not expire.

- How do you get to Silver, Gold, or Platinum level?

The table below describes the minimum number of points necessary to get to each level. While the accumulation of points earned can bring you to the next level, a combination of both lifetime and calendar year points is required to maintain your status in the program. Each point earned will be counted towards your lifetime points, which do not expire. However, once you have reached the minimum number of lifetime points, you must continue to earn the minimum number of calendar year points to maintain your status. 

Tier Level Minimum Lifetime Points Minimum Calendar Year Points
Platinum 30,000 10,000
Gold 15,000 8,000
Silver 500 0

If at any time you delete your Samsung account, you will lose your accumulated points.

- How do you maintain your Silver, Gold, or Platinum status?

  • Each level requires a combination of lifetime and current calendar year’s points as demonstrated in the table above.

  • Failure to meet calendar year points may result in a drop to the next lower level.

Service Level Benefits


- What are the benefits currently available at Silver Level?

As a registered Samsung Account owner, you will enjoy the rewards and convenience of our premium customer service offerings, including:

  • Always-on video chat help, 7 days a week, from 9am to 10pm CST

  • Personal video chat tutorials, device setup and troubleshooting (available for Samsung Plus users)

  • Always-on video chat help, 7 days a week, from 9am to 10pm CST

    Access to workshops and hands-on product demonstrations


- What benefits are currently available at Gold Level?

As a valued Samsung Account owner, you’ve earned preferred status and will have priority access to your premium customer service offerings in addition to the offerings for Silver customers above, including:

  • Always-on, 24/7 video chat help

  • Service representatives dedicated exclusively for Gold Level customers

  • Discounted offers on shipping for device exchanges and fee-based repairs solely for Gold customers.

  • Access to new product "Sneak Peeks"


- What benefits are currently available at Platinum Level?

High five! At Platinum level, you’ve reached the pinnacle of distinction, and premier status among the exclusive 1% of Samsung Account owners. In appreciation for your continued support and valuable loyalty, you’ll enjoy the rewards of platinum status with highly personalized service and benefits in addition to what are available to Silver and Gold customers, including:

  • Eligibility for consideration to participate in limited invitation-only device trial programs*

  • Up to $25 repair service discount**

  • Free Express Replacement Service so you’re never without a phone***

  • "Personal Concierge" service for Platinum customers

*Available device trials are very limited; participants are invited solely at Samsung's discretion

**Applicable to technical service fees only and does not apply to purchase of Samsung products including applications. Discount amount is redeemable once per year.

***Current value is $28. Subject to device inventory availability and requires a minimum hold fee of $399 until customer’s old device is returned to Samsung (hold fee may vary by device). Customer will be charged the full cost of the replacement device if original device is out of warranty (Click here for Express Replacement Service terms and conditions)

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