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Use Smart Care

To enable this function, you must first download the Samsung Smart Washer at the Google Play™ Store or the Apple App Store®, and install it on your smartphone.

Using Smart Care

When you receive an error on your Washer or Dryer, the Samsung Smart Washer/Dryer app can help.

  1. Enable Smart Care on your Washer or Dryer.

    Depending on the model, there is a button you will need to press and hold. This button will be labeled Smart Care.

  2. Select the Samsung Smart Washer/Dryer App from your smart phone.
    Download the Android™ App.    Download the iOS™ App.

  3. Please wait for the App to load, and then touch the Smart Care button once.

    You may have to go through initial set up if this is your first time opening the app.

  4. Touch Smart Care again to start the self diagnostic operation, and then touch Next.

  5. Align the smart phone to the error code using the green and blue dots. When trying to scan your error message with your smartphone, hold the camera at an angle. It may take several attempts for the error code to be recognized, so please be patient.

  6. When the app scans the code successfully, the error code will automatically be recognized. 

  7. Make sure that the code on the phone matches the code on the washer and then touch OK.

  8. Smart Care App will display the diagnosis and how to resolve the issue. If you need further assistance, you can touch the Service Center button.

    The app also saves the messages so you can contact a Samsung service representative with further troubleshooting.

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