Use Smart Care on Your Washer and Dryer
An error code just appeared on your washer or dryer, and you don't know what it means or how to get rid of it. You can use Smart Care to decipher error codes and get help resolving issues. Smart Care is a feature of the Samsung Smart Washer/Dryer app that lets you use your phone's camera to scan a code on the washer or dryer's display. The app will then translate the code and provide troubleshooting steps to solve the problem.
Smart Care does not use Wi-Fi and is available on many models that do not have Wi-Fi capabilities. (Smart Control or Smart Monitor indicates the model has Wi-Fi capabilities.)
If your model does not have Wi-Fi capabilities, Smart Care will still function, but all other features of the Samsung Smart Washer/Dryer app will not be compatible.
Use Smart Care
What does that error code mean? The Samsung Smart Washer/Dryer app can help you figure it out. Learn how to check on your washer or dryer's status using Smart Care.
Touch Smart Care on your phone.
Note: You may have to go through the initial setup if this is your first time opening the app.
Touch Smart Care again, and then touch Next.
Align your phone's camera to the code on your washer or dryer using the green and blue dots. When attempting to scan, hold the camera at an angle. It may take several attempts for the code to be recognized.
When the app scans the code successfully, it will display on your phone. Make sure it matches the code on the washer/dryer, and then touch OK.
The Smart Care app will display the status of your washer or dryer and any relevant troubleshooting steps. If you need further assistance, touch the Service Center option.
Note: The app will also keep a record of previous codes for help with troubleshooting.
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