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Use Smart Care on your Samsung washer and dryer

Smart Care on phone next to Samsung washer

An error code just appeared on your washer or dryer, and you don't know what it means or how to get rid of it. Don't stress, you can use Smart Care to decipher error codes and get help resolving issues. Smart Care is a feature of the Samsung Smart Washer/Dryer app that lets you use your phone's camera to scan a code on the washer or dryer's display. The app will then identify the code and provide steps to solve the problem.

Note: If your model does not have Wi-Fi capabilities, Smart Care will still function, but all other features of the Samsung Smart Washer/Dryer app will not be compatible.

Use Smart Care

What does that error code mean? Smart Care and the Samsung Smart Washer/Dryer app can help you figure it out.

  1. Touch Smart Care on the washer or dryer, and then open the Samsung Smart Washer/Dryer app on your phone.

    Note: The app is available for download on both Android and iOS.

  2. Tap Smart Care on your phone.

    Note: You may have to go through the initial setup if this is your first time using the app.
     

  3. Tap Smart Care again, and then tap Next.
     

  4. Use the green dots to align your phone's camera with the code on your washer's or dryer's display. When attempting to scan, it's helpful to hold the camera at an angle and avoid the light reflecting off the washer or dryer. It may take several attempts for the code to be recognized. You can also enter the code manually if you wish.
     

  5. When the app scans the code successfully, it will display on your phone's screen. Keep in mind that the error code may look like a sequence of partial lines instead of a whole number. Make sure it matches the code on the washer/dryer, and then tap OK.

    Recognition result for washer/dryer error code on phone
  6. The app will display the status of your washer or dryer and any relevant troubleshooting steps. If you need further assistance, tap the Service Center option.

    Note: The app will also keep a record of previous codes for help with troubleshooting.

  7. You can further troubleshoot your washer or dryer if you're seeing errors when not using Smart Care.

How would you like to contact us?

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