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What should I do If I Forget My Screen Lock Password on My Samsung Galaxy On5? (SM-S550 and SM-G550)

If you have a Samsung account set up on your device, you can unlock your device remotely on the Find My Mobile web page.

The available screens and settings may vary by wireless service provider and software version.

Unlock Your Device

If you forgot your screen lock password, you can unlock your device using your computer. 

  1. Go to http://findmymobile.samsung.com and log in using your Samsung account.
  2. Find and click Unlock my screen.
  3. Click Unlock.
  4. Once you receive a notification on your computer saying your screen is unlocked, you can unlock your screen on your device.

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