Fast charge your Galaxy phone
If your phone just died, it isn't the end of the world. You can charge it back to full power in no time by using the Adaptive Fast Charger. This charger comes with your phone, and it provides an extremely fast charging time.
Note: Only use Samsung approved charging devices. Samsung accessories are designed to maximize the battery life for your phone. Using other accessories may invalidate your warranty and cause damage.
Turn on Fast cable charging
Note: You cannot use the fast charging feature when you are using a standard charger. It needs to be a Samsung-approved fast charger.
When you plug in a Samsing fast charger, your phone automatically turns on Fast cable charging. This feature should be on by default, but here's how to turn it on manually:
From Settings, swipe to and tap Device care. Tap Battery and then tap More options. Tap Settings, and then tap the switch next to Fast cable charging.
Charging the phone
Before you start charging, make sure you are using the correct charger for your phone. When you're ready, all it takes is three easy steps to get your phone charging at top speed.
Insert the USB cable into the USB port on your phone. Make sure the USB cable is connected to the charging adaptor, and then plug the adaptor into a standard outlet. For the fastest charging time, plug the charger directly into an outlet. Plugging the USB cable into a computer or another device will lengthen the charging time.
When your phone is done charging, unplug the charger from the phone and the adaptor from the wall.
If your phone is not charging, there a couple things that could be causing the problem. However, if your fast charger doesn't work at all, it should be replaced. It's if under warranty, you can request service. If not, you will need to purchase a new one.
Other answers that might help
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 9 AM - 6 PM EST, Mon - Fri
Home Appliance Support 9 AM - 6 PM EST, Mon - Fri
Home Electronics & PC Support 9 AM - 6 PM EST, Mon - Fri