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Use Speaker Settings on The Frame TV

Configuring the sound settings can be confusing, but luckily for you, we offer guides to help you achieve the perfect sound!

Choosing a Sound Mode

  1. Press Home on your OneRemote.

  2. Navigate to Settings > Sound > Sound Mode.

  3. Select the appropriate sound mode that best fits your listening preference: Standard, Optimized, or Amplify.

Configuring Advanced Sound Settings

  1. Press the Home button on your OneRemote.

  2. Navigate to Settings > Sound > Expert Settings.

  3. You can personalize the sound quality by adjusting the following settings:

    • Balance: Emphasize sound from the right or left speaker.

    • Equalizer: Adjust the level of low and high bands.

    • HDMI Input Audio Format: Allows you to select your preferred audio format of the HDMI audio input.

    • Digital Output Format: Allows you to select the digital output format.

      The Dolby Digital + option is only available for external speakers that support the format.

    • Audio Delay: Adjust the delay time between audio and video tracks.

    • Sound Feedback: Play audio cues as you navigate through the settings and select options.

Selecting Speakers

  1. Press Home on your OneRemote.

  2. Navigate to Settings > Sound > Sound Output.

  3. Select the desired Sound Output.

    When the Sound Output is set to external speakers only, the volume and mute buttons and some sound functions are disabled.

    • TV Speaker: Play sound through The Frame's speakers.

    • Audio Out/Optical: Play sound through a connected audio device.

    • Speaker List: Play sound through a Bluetooth audio device.

Having Trouble?

There is no sound or the sound is low at max volume:

  • Check the volume control of the device connected to The Frame.

The picture is good but there is no sound:

  • If you are using an external device, check the device's audio output option (Settings > Sound > Sound Output).

  • To listen to the sound from a computer, connect an external speaker to the computer's audio output connector.

  • Reboot the connected device by disconnecting and reconnecting the device's power cable.

No sound is heard:

  • Check to see if the Digital Output Audio Format is set to Dolby Digital Plus. If you are using a receiver that does not support Dolby Digital Plus, you will not hear any sound. Change the format (Settings > Sound > Expert Settings > Digital Output Audio Format).

The speakers are making a weird sound:

  • Make sure that the audio cable is connected to the correct audio output connector on the external device.

  • For antenna or cable connections, check the signal information.

  • Run a Sound Test (Settings > Support > Self Diagnosis > Start Sound Test).

Have you tried running a Sound Test to narrow down the cause of your problem?

If you are still having a sound issue with your Frame, please contact us.

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