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Using Google Device Protection (Factory Reset Protection)

Google Device Protection will protect the device from unauthorized Factory Data Resets if it is stolen or lost. It will use your Google account information to authenticate ownership of the device, should an unauthorized reset occur.

If the device is locked and you are unable to perform a reset through the menu, Google Device Protection will be triggered and you will need to log in with the same Google account used to activate the device.

If you are unable to log into your Google account and have to change the password, Google will require a cool-down period of 24 hours before you can use a new password to unlock your device.

  • Google Device Protection is enabled automatically by adding a Google account to the device and setting with a screen lock.

    When reactivating a locked device, you must log in with the Google account that was present on the device before the reset. Using another Google account will return the device to the Terms and Conditions screen without any explanation.

  • For details on the operation of Google Device Protection, Click Here.

  • To reset the device without triggering Google Device Protection, Click Here.

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