Galaxy Apps and Smart TV Sales Tax FAQ
What is the Galaxy Apps and Smart TV Sales Tax issue?
- Due to a technical error, some Samsung Galaxy Apps and Smart TV Store customers were inadvertently charged the incorrect amount of sales tax on their Galaxy Apps and Smart TV Store purchases between July 10 and September 28, 2017. We at Samsung appreciate your understanding and apologize for any inconvenience.
Who was affected? How do I know if I was affected?
- If you purchased apps or content in the Galaxy Apps and Smart TV Store between July 10 and September 28 and you live in one of the U.S. states or territories locations listed below, then you were affected by this error:
- Alaska (AK)
- Arkansas (AR)
- California (CA)
- Delaware (DE)
- District of Columbia (DC)
- Florida (FL)
- Georgia (GA)
- Illinois (IL)
- Iowa (IA)
- Kansas (KS)
- Maryland (MD)
- Massachusetts (MA)
- Michigan (MI)
- Missouri (MO)
- Montana (MT)
- Nevada (NV)
- New Hampshire (NH)
- New York (NY)
- North Dakota (ND)
- Oklahoma (OK)
- Oregon (OR)
- Rhode Island (RI)
- South Carolina (SC)
- Virginia (VA)
- West Virginia (WV)
- American Samoa (AS)
- Guam (GU)
- Northern Mariana Islands (MP)
- Puerto Rico (PR)
- U.S. Virgin Islands (VI)
U.S. Territories Affected:
What does this mean to me as a Galaxy Apps and Smart TV Store customer?
- If you were affected, you were charged the incorrect amount sales tax on your Galaxy Apps and Smart TV Store purchase. Samsung will issue your credit card or PayPal account a refund in the amount of the overcharged sales tax. We’ll also give you compensation equal to the amount you were overcharged (for example, if you were overcharged $0.50 in sales tax, you will receive an additional $0.50 in compensation). The compensation will also be issued to your credit card or PayPal account.
Are you sure this issue didn’t happen before July 10?
- Yes. The problem occurred only between July 10 and September 28.
Do I need to do anything?
- Please check your credit card or PayPal account 2 weeks after you received an email from us to see the refund amount. Depending on your credit card, it may take a few additional days for the refund to appear on your credit card statement. In some cases, you may already have received your refund.
I made several Galaxy App Store purchases during that time period! How will Samsung calculate the amount I need to have refunded to my credit card? How can I be sure this refund amount is correct?
- Your refund will be calculated by the number of payment transactions. Even if you purchased multiple items, you’ll receive the correct refund.
I made one small purchase during that time frame. Will Samsung really refund my tiny amount of overcharged sales tax?
When will I get my refund?
- Samsung has already started the refund process. Depending on your credit card, it may take a few additional days for the refund to appear on your credit card statement. If you have not received it within two weeks after receiving the email communication, please check with your credit card company about the chargeback process and timeframe.
The credit card I used for my Galaxy Apps and Smart TV purchase has now expired or has been lost, stolen or is not available any more. How can I get my refund?
- If the chargeback failed because the credit card you used for Galaxy Apps and Smart TV purchases is no longer valid, you will receive a second email from Samsung with an alternative way to redeem the overcharged amount.
Who can I contact to get this resolved?