Tracker Location Accuracy
When you request a location in SmartThings, a circle will appear around the estimated area. Don't be concerned if the circle seems a little off; there may be some slight variations when it comes to estimated locations. But you can feel assured knowing that the SmartThings tracker is incredibly accurate. Read on to learn more.
Slight Variations in Location Accuracy
To find your loved ones, the SmartThings tracker sends data to the Samsung Cloud. From there, the Cloud sends the information to the SmartThings app. Since the data is sent through your mobile network, the estimated location may vary depending on the signal’s strength. For example, if you are in a dense area, the GPS signal may be weaker.
But don’t worry - estimated locations are 90% accurate, so you can stay calm knowing your loved one is where they're supposed to be.
Note: Depending on the state of the network, the results may take several seconds to several minutes to show in SmartThings.
Geofence Zone Inaccuracy
Your child was supposed to arrive at their Zone at 8 a.m., but you still haven’t gotten an alert. Don’t panic, it could just be network traffic. When there is heavy network usage, the Zone alert may appear a little later than the actual crossing point. However, you should check the Geofence settings, just to make sure they are correct.
How would you like to contact us?
SMS Chat
Text SMSCARE to 62913 to receive live support 24/7*
Social Support
Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.
Ask the Community
Browse answers, ask questions and get solutions from other Samsung customers.
Question about a promotion?
Learn more about Samsung promotions.
-
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
-
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
-
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
-
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864
