Keep your Galaxy device safe using Find My Mobile

Phone left on table inside a restaurant

Losing your phone, tablet, or wearable device can be extremely stressful and upsetting. Luckily, most Galaxy devices come with Find My Mobile built-in which will let you remotely locate or lock a device if the need ever arises. Make sure to set up all of the important requirements in Find My Mobile now, in case you ever do lose or misplace your device.

Note: Available screens and settings may vary by wireless service provider, software version, and model.

SmartThings Find

The SmartThings Find feature in the SmartThings app will help you locate your missing devices, like your phone, tablet, earbuds, and watch. SmartThings Find will scan for your devices and even show you a map with detailed information, including addresses and timestamps. You can also share device information with other Galaxy phone users so a friend can locate a device for you. If you need additional tracking options, you can connect to Find My Mobile within the app as well.

Check out our complete guide to using SmartThings find with the SmartThings app.

Turn on Remote controls and Remote unlock on your phone

Before you can access your phone from your computer or the Find My Mobile website, the Remote controls feature on your phone must be on.

From your phone, navigate to Settings. Search for and select Find My Mobile, and then tap Find My Mobile again. Tap the switch at the top of the page. Adding a Samsung account to your phone will turn this feature on automatically, but it's always good to double-check.

You can also turn on Remote unlock from the same screen. This feature will let you unlock your phone using the Find My Mobile website if you ever forget your password. Just tap the switch next to Remote unlock, and then use the on-screen instructions to finish.

Find My Mobile turned on in Settings

Set a Guardian for your device

Find My Mobile will allow you to set a Guardian, or a specific person, who can access your device if there's an emergency. A Guardian will be able to locate your device for you, enable Emergency mode, and monitor the device's battery life.

  1. To set up a Guardian, first navigate to the Find My Mobile website.

  2. Select Sign in, and then enter your Samsung account credentials. Select SIGN IN. It needs to be the same Samsung account associated with the phone or tablet.

  3. You’ll see a map with your device’s location. To search for a different device, select it from the list on the left side.

  4. Select Set guardians on the right. Confirm and agree to the Guardian mode information.

  5. Select + Add new guardian, and enter their Samsung account information.

  6. Select Verify to make sure the information is correct, and then choose Always or Custom to set the Guardian’s access. If you choose Custom, you can determine the start and end date for their access.

  7. You can edit a Guardian by selecting Set Guardian, and then selecting Edit Guardian.

  8. To remove a Guardian from your account, select Set Guardian, and then select Remove Guardian.

Find My Mobile requirements for your phone or tablet

In order to use Find My Mobile, these conditions must be met:

  • The phone or tablet must be turned on.

  • The device must be connected to a stable network connection.

  • A Samsung account must be added to your device.

  • Remote controls must be enabled on the device. This feature will be turned on by default when you add a Samsung account to your device. 

  • Remote unlock must be activated in order to use the Find My Mobile unlock feature.

Find My Watch requirements

In order to use Find My Watch, these conditions must be met:

  • The watch must be turned on.

  • The watch must be connected to the phone through the Galaxy Wearable app with a stable Bluetooth, Wi-Fi, or LTE network connection.

  • The phone or tablet connected to the watch must have a Samsung account added.

  • The watch must have Remote connection enabled.

    Note: Remote connection and Remote controls are two different features.

Find My Earbuds requirements

In order to use Find My Earbuds, these conditions must be met:

  • The earbuds must be turned on.

  • The earbuds must be connected to a phone or tablet through the Galaxy Wearable app.

  • The phone or tablet connected to the earbuds must have a Samsung account added.

Other services for lost phones or tablets

Google's Find My Device

Find My Device is built into Android devices through Google Play Services. This means you will need a Google account to use this service. You can set a new password, make your device ring, display a message, lock and wipe your device, and more. To verify this feature is turned on, from Settings, tap Google, tap Security, and then tap Find My Device. If off, tap the switch to turn on. If you added a Google account to your phone, this feature is automatically turned on.

Note: Google's Find My Device only works on phones and tablets.

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