Galaxy Z Premier Service
Dedicated, premier service on demand.1
Galaxy Z Concierge
On demand support from a dedicated team, through an exclusive line at 888-970-3653.2You can also access Galaxy Z Concierge by going into the Samsung Members App pre-installed on your Galaxy Fold or Galaxy Z Flip. You can also click here to access it.
Hours of operation are 8 AM to 12 AM Eastern Standard Time, 7 days a week.
In-person onboarding (Has been suspended starting 3/13/2020)
Live onboarding and tutorials.
Galaxy Z Flip or Galaxy Fold owners get in-person onboarding, switching support, education and customization at the time and location of their choice3.
Screen Replacement Offer
First time inner screen replacement at an exclusive rate of $119 for the Galaxy Z Flip or $149 for the Galaxy Fold with same-day service at designated locations** or expedited mail-in repair service*.
*Limited time offer, terms apply. See www.samsung.com/us/galaxy-fold-premier-service/galaxy-fold-repair-terms-and-conditions for details.
**Taxes additional. Subsequent screen repairs available at full price. Same-day service available at select locations only, see samsung.com/us/support/service/locations for location information.
2 See samsung.com/us/support/galaxy-fold-premier-service for hours when on demand service is available. Terms and conditions apply, see samsung.com/us/support/galaxy-z-premier-service/ for details.
3 Location availability dependent upon customer’s actual location. Must call in to determine eligibility for in-person onboarding
6 Samsung Account log-in and data connection required.