Samsung Care Testimonials

We got you

Real customer testimonials

Samsung Care provides outstanding product support from
a team of technicians that truly care about your experience.

Riverview, FL

“On time service, highly professional tech with deep
knowledge of product and potential issues, very quick fix
— I couldn’t be happier.”

— Felix G.

Mobile

Garden City, NY

My device now works perfectly

“From start to finish, the process was smooth, professional, and surprisingly fast. My device now works perfectly… [Samsung Care] truly exceeded my expectations!”

— Yehuda W
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Detroit Lakes, MN

The service was excellent

“The service was excellent, fast and exactly what they said it was going to be. Serviced with genuine Samsung parts.”

— Jon S.
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Goshen, IN

Can't get better than that

“Our phone was repaired quicker than expected for less than expected! Can’t get much better than that!!”

— Bryce S.
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Chehalis, WA

Best customer service ever

“10/10… Best customer service ever. Gracias, Samsung!”

— Felix G.
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Appliances

Aspen, CO

Clearly an expert technician

“The technician was communicative, very knowledgeable and clearly an expert in his field. He fixed the problem quickly and made sure I understood everything that was going on.” 

— Jennifer V.
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Sumas, WA

Figured out the problem in no time

“[The tech] was very fast and definitely knew what he was talking about. He figured out the problem in no time…”

— Casey B.
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New Britain, CT

10/10 service

“Amazing and fast. The tech was great. He was friendly, fast and very easy to understand... 10/10 service.”

— Charles H.
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Chehalis, WA

Went above and beyond

“Went above and beyond to make sure that our Samsung appliance was fixed. She even went as far as vacuuming behind the fridge!” 

— Samantha P.
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TVs & Soundbars

Menomonee Falls, WI

Overall outstanding

“Both repair men were excellent... They were extremely considerate to our home and careful not to damage anything. They took great care to reinstall exactly as it was before. Overall outstanding.”

— Ken M.
An icon for a television. An icon for a television.
Hollister, MO

These guys were great

“These guys were great. Very polite, very professional, and were here ahead of schedule and were done in no time flat.”

— Larry S.
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Wilmette, IL

Professional & expedient

“[The techs] were early, called more than once to confirm, very fast, cleaned up, made sure everything worked, and were extremely friendly. They even kept the cats from running out!”

— Victor G.
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San Jose, CA

Exceptional service

“The tech was extremely courteous, knowledge, and thorough... His professionalism and communication skills reflect very well on Samsung’s customer care standards.”

— Javier M.
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Care built around you

Care built around you

Walk-ins

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Schedule a repair at a location near you.

Mail-in

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Send your device in for expert diagnosis and repair.

We come to you

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Make an appointment and we'll come to your home, office or even a café.‡

Samsung Beyond Boundaries

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Next-level care that comes to you, wherever you are.

SmartThings Home Care

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Monitor your devices from your phone, and get alerted to potential issues.

Product support you can count on

We got you. Get quick access to Samsung Certified Technicians based on your scheduling needs.

Learn more

*Source: 2025 ACSI® Survey of customers rating their own TV and appliance manufacturers. In the TV survey, Samsung was rated #1 for customer satisfaction, warranty coverage, service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tied with one other company), service repair outcome, call center satisfaction, complaint handling, overall quality and product quality (tied with one other company). In the appliance survey, Samsung was rated #1 for customer satisfaction (tied with one other company), service experience, ease of arranging service, courtesy and helpfulness of technician, timeliness of service repair (tied with one other company), service repair outcome (tied with one other company) and complaint handling (tied with one other company). ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.

†Source: 2025 ACSI® Survey of customers rating their Cell Phone manufacturer. Samsung was rated #1 for Service Experience for Mobile devices. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org.

‡Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home appliances and TVs, coverage includes 99% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.