Samsung PC turns on, but only when charging

If your Samsung PC doesn't power on without connecting the charger, a faulty or dead battery may be the cause. Different factors like daily usage, background processes, heat exposure, malware, and other factors can drain the battery faster causing the battery to lose the ability to hold a charge over time. Follow the steps in this guide to try and fix the problem.
USB-C cable plugged into a Galaxy Book
USB-C cable plugged into a Galaxy Book

Samsung PC turns on, but only when charging

1

Turn off the PC.

If the PC turns on but the battery will not charge, then shut down the PC.

 

With the charger unplugged, remove the battery and reinsert it (applicable models only). Some models have a removable battery. If yours does, then disconnect the charger and the battery for 30 seconds, and then place the battery back in.

2

Charge the PC.

Sometimes Windows can prevent charging. Connect the charger and let the computer charge while it’s turned off and until the battery is fully charged.
3

Disconnect the charger, and then power on the PC.

Disconnect the charger, and then press the Power button to turn on the computer.
4

Request service.

If the battery does not charge when the computer is off, or if the computer cannot be used without connecting the charger, visit our Support Center to request service.
Recommended Articles
Samsung PC keyboard not typing correct characters
Samsung PC keyboard not typing correct characters
Due to the limited space on a laptop keyboard, many keys will serve multiple functions. If they don't appear to be working correctly it's likely due to the alternate purposes of the keys being used instead. It's also important to have the language of your keyboard set correctly. Here are a few common issues and their solutions.
 Microphone is not working on Samsung PC
Microphone is not working on Samsung PC
Whether you're using a built-in microphone or one that's connected externally, there are multiple volume controls and potential places where the microphone might be muted. You'll need to check them all if your microphone isn't working.
 No sounds from HDMI device connected to Samsung PC - new article
No sounds from HDMI device connected to Samsung PC - new article
HDMI is a common connector for video. Monitors, TVs, and projectors all use this standard. TVs usually have built-in speakers, but this may not be the case for any other devices, so make sure it has speakers before continuing.
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
auto-contact_us-pc-2x auto-contact_us-pc-2x
flag
Go to site