Cannot view or create shared albums in Gallery on Galaxy phones

The Auto Blocker feature includes a Maximum restrictions option that will prevent you from viewing, accessing, and sharing albums in Gallery. Additionally, other Galaxy device users will not be able to invite you to their shared albums. You can turn off Maximum restrictions to resolve this.

Hand holding a Galaxy phone while displaying a prompt stating Auto Blocker is on maximum restrictions. To protect your security, shared albums can't be opened.

Cannot view or create shared albums in Gallery on Galaxy phones

Open Auto Blocker.

Navigate to and open Settings, then tap Security and privacy, and then tap Auto Blocker.

Auto Blocker highlighted and switch turned off in Security and privacy settings

Turn off Maximum restrictions.

Tap Maximum restrictions, and then tap the switch to turn it off.

Off tab highlighted and the switch turned off in Maximum restrictions settings

Access shared albums in Gallery.

Navigate to and open the Gallery app, and then tap the Albums tab. You’ll see the albums that have been shared with you under Shared albums.

Next, tap Add (the plus sign). Tap Shared album, then enter a name for the album, and then tap Create.

Shared album option highlighted in the Gallery app

Share the album.

Select how you’d like to invite someone to the album. You can tap Choose contacts or add Samsung account or Share link. Follow the prompts to share your new album.

Recommended Articles

The new features on your Samsung Galaxy XCover6 Pro

Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. This phone’s rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Anti-s

Program the keys on your Galaxy XCover6 Pro

Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. You can easily customize this key to meet your needs. Navigate to and open Settings, and the

Iris detection not working on Samsung phone

Iris scanning on your Galaxy phone uses biometric data unique to your eyes to keep your device safe, so only you can unlock your phone. If you’re having trouble registering your irises, or if your phone can’t detect your eyes, it could be due to the camera lens or your environment. You can review our tips for using the Iris scanner on your phone.

Samsung phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it’s not responding when you are pressing the Power button, let us help you get it working again.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support