Ice typically takes between 2-5 seconds to dispense from the ice dispenser. This is normal. The time it takes for ice to dispense depends on a few variables, including the following:
If you're not getting any ice out of the dispenser, it could be because the ice maker is not making any ice. Open the ice bucket and look inside to check.
Also, if there is ice, but it has fused or formed into clumps, this is the cause of the issue. Dump the ice and allow fresh ice to be made. Either dispense ice or dump it out regularly to prevent it from forming into clumps.
Child Lock disables the display panel and the dispenser. Typically, when it is turned on, a padlock icon will be lit on the panel, and might flash when attempting to interact with the panel or dispense water or ice.
Some models have Dispenser Lock which locks the dispenser only.
For instructions on how to disable Child Lock or Dispenser Lock, see the control panel on the fridge or the user manual.
If the ice bucket is not fully inserted, the motor for pushing the ice forward and out the dispenser may not connect with the back of the ice bucket. This will make the motor sound like it's working, but ice won't come out.
If the bucket does not click into place when it is inserted, align the back of the bucket at a slightly different angle before inserting it.
This step only applies if one or both of these are true:
When attaching the doors, it's important to correctly connect the wire harness. Instructions can be found in the user manual in the section for attaching the doors.
If the ice has fused together, it will have to be broken into pieces in order to dispense. This is normal and not an issue with the refrigerator, and can be prevented by harvesting ice more frequently. The refrigerator has an automatic defrost, and if ice remains in the ice bucket long enough, it will slightly melt and refreeze during this process and fuse together.
If your ice maker is making small or shattered ice, see our guide for additional troubleshooting.
When removed from the refrigerator, the ice bucket should be in the closed or crushed ice position. If there is ice buildup, it will need to be removed. The fastest way to remove the ice is to run warm water through the chute.
The actuator rod is the steel rod that runs along the bottom of the ice bucket. Move the actuator rod and look at the discharge chute. Moving the curved end of the actuator rod will cause the flap to open and close.
Select cubed ice and dispense into a glass. Check to see that cubed ice is being dispensed properly.
If crushed ice is still dispensing, visit the Support Center to request service.
The first few gallons of water in a brand-new fridge may taste or smell bad, and so will any ice made from that water. We recommend dispensing 2 to 3 gallons of water to flush the system, and throwing out the first batch of ice the fridge makes.
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