Problems with call and text messages on Samsung smart watch

Checkpoint
Verify the following when experiencing mobile network issues on the watch
Troubleshoot calls or text messages on your Samsung smart watch
Available settings and menu options may vary by the device, wireless service provider, and software version.
Do not Disturb mode, Goodnight mode, and Theater mode are silent modes that minimize distractions by silencing your watch. Depending on the mode, alarms and alerts may be silent, and the touchscreen may not turn on during incoming calls. You can press any key on the watch, rotate the bezel, or raise your wrist to turn on the screen and check for incoming calls.
To disable these modes, open Settings on your watch, tap Advanced (or Device for Gear Fit2 Pro), and then turn off the switches for Do not Disturb mode, Goodnight mode, and Theater mode.
You will not be notified if the notifications for Incoming call, Missed call, and Messages are turned off.
To check this, open the Galaxy Wearable app on the connected phone, then tap Watch settings, and then tap Notifications. Tap App notifications, and then verify that the switch next to the features is turned on. Tap the Back icon, and manage the additional Notification settings as desired.
Contact your wireless service provider:
- To verify if call barring (blocking) or call forwarding is set on your phone and watch. It should not be turned on.
- If your phone has been repaired and is no longer active. (Please provide the phone's IMEI and serial number.)
- To verify your account and device are eligible for wireless service and are active on your provider's network. If your device was not intended for use in your current region, it may not be eligible for activation.
- To check your wireless network coverage area. Roaming issues may occur.
- To verify your data usage or see if any data limits are set.
- To verify the correct mobile network (APN) settings for the watch.
Verify watch mobile network settings
Tap Connections > Mobile networks, and then check the settings below:
- The data connection should be set to Auto switch or Always on.
- Make sure Mobile data is turned on.
- Turn on Data roaming if you are outside the coverage area. Charges may apply.
- Depending on the carrier, check the APN, Network mode, Network operators, and Roaming network settings.
Reset your Samsung smart watch
From the watch's Home screen, navigate to and open Settings. Alternatively, you can swipe down from the top of the screen to open the Quick settings panel, and then tap the Settings icon.
Settings cannot be accessed on the Galaxy Fit. Open the Galaxy Wearable app on your phone instead.
Swipe to and tap General, then tap Reset, and then tap Reset again to confirm.
- For the Gear Fit2 Pro, tap Gear info, and then tap Reset Gear.
- For a Galaxy Fit, swipe to and tap About band. Tap Reset band, and then tap Reset to confirm.
Once you reset your watch, you will need to reconnect it to the Galaxy Wearable app. After the connection is complete, you can check for software updates.
If you have an LTE watch that was activated with a QR code, a new one will be required to reactivate service for the watch. Please contact your carrier to obtain a new QR code.



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