Static noise coming from a Samsung earbud

Make sure your earbuds and phone or tablet have the latest software version installed. If an issue occurs when using a certain app, such as Spotify, make sure the app is also up to date.

If you’re using your earbuds with a computer, TV, or watch, make sure to check for software updates on those devices as well.

Using your phone or tablet, navigate to Settings, and then tap Connections. Tap Bluetooth, and then tap the Settings icon (it looks like a gear) next to your earbuds' name. Tap Unpair, and then tap Unpair again to confirm.

If your earbuds were connected to the Galaxy Wearable app, unpairing them from Bluetooth will also remove them from the Wearable app.

After you've unpaired your earbuds, you will need to reconnect them to both Bluetooth and the Galaxy Wearable app.

To do this, open the lid of the charging case. The earbuds will enter pairing mode and a pop-up message will appear on your phone or tablet. Tap Connect.

If the pop-up message doesn’t appear, you can use the Galaxy Wearable app. There are two methods:

• From the app, tap Menu (the three horizontal lines), and then tap + Add new device. Select your earbuds from the list, and then follow the on-screen instructions to reconnect your devices.
• If no other devices are added to the Galaxy Wearable app, you may be brought to the initial setup screen instead. From here, you can select your buds from the list and follow the on-screen instructions to reconnect your buds.

If the static noise still occurs, you can try resetting the earbuds once they're connected to the Galaxy Wearable app.

From the app, tap Earbuds settings, tap General, and then tap Reset. Tap Reset again to confirm. Once the reset is complete, the earbuds will automatically enter pairing mode.