1. Home
  2. /
  3. Phone's Touchscreen is Responding Slowly or Not at All

Phone's Touchscreen is Responding Slowly or Not at All

If your touchscreen is frozen, does not respond to touch, or is completely black, that doesn't necessarily mean something is wrong with your phone or tablet. It could be something as simple as a misbehaving app or cracks in the screen. We will guide you through a few troubleshooting steps to identify the issue and resolve it.

If the phone screen has cracks the area may respond slowly or not at all depending on the damage of the screen.

Share Video
31 people found this helpful.
Was this content helpful?

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung Care Pro.


Help with your order

Send us your inquiry and we will respond within 24 hours.

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.