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Phone's Touchscreen is Responding Slowly or Not at All

If your touchscreen is frozen, does not respond to touch, or is completely black, that doesn't necessarily mean something is wrong with your phone or tablet. It could be something as simple as a misbehaving app or cracks in the screen. We will guide you through a few troubleshooting steps to identify the issue and resolve it.

If the phone screen has cracks the area may respond slowly or not at all depending on the damage of the screen.

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