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Phone's touchscreen is responding slowly or not at all

If your touchscreen is frozen, does not respond to touch, or is completely black, that doesn't necessarily mean something is wrong with your phone or tablet. It could be something as simple as a misbehaving app causing the phone to freeze, or cracks in the screen making it respond slowly or not at all. We will guide you through a few troubleshooting steps to identify the issue and resolve it.

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