Galaxy phone or tablet displays volume limit reached message

The Media volume limiter feature on your phones or tablets prevents the volume from rising above a set level to protect your ears from hearing damage. The limitation is only applied when you use headphones or Bluetooth speakers, and can be protected by a PIN. If the feature is on, a "Volume limit reached" popup will appear each time you increase the volume to the set volume limit.

A Screen Overlay error appears on Samsung phone or tablet

Screen Overlay is a function that allows apps to appear on the top of other apps. For example, some messaging apps may cause a chat bubble to appear in front of an open app, such as a browser.

Trouble signing in to Samsung account

Samsung accounts now require two-step verification which adds extra security steps when you need to sign in. This helps make your account more secure, but it does make signing in a little more complicated. If you are having trouble logging in to your Samsung account, just follow this guide for an easy fix.

Unable to backup device to Samsung Cloud

Samsung Cloud lets you sync and back up data from certain apps, like Samsung Notes, Calendar, and Reminders. If you are receiving error messages that syncing has failed, there are a few things you can check, such as your battery percentage, to fix the issue.

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Samsung DeX mode will not start

On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Typically only phones that are issued and administrated by a business will be customized with Knox. When trying to use DeX, the phone will simply mirror its screen to the monitor. You'll need to check if the phone was configured this way, and if it was, yo

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