Person sitting on the floor with a Samsung POWERbot nearby

POWERbot is noisy

While the POWERbot is cleaning, it is normal for it to make some noise. This guide will help you determine if the noise is normal or abnormal. The most common reason for a noisy POWERbot is cleaning different floor types. For instance, wooden or other hard floors may cause the vacuum to be louder than when it is over carpet. You may need to examine the beater bar as well.

POWERbot remote doesn't work

Using the remote is much more convenient than chasing after the POWERbot. If the remote isn't working, try replacing the batteries first, and if that doesn't work, there's a trick to knowing whether it's your remote or your POWERbot at fault.

Vacuum does not charge

The charging process for your vacuum is pretty self explanatory. Power at one end gets stored in the battery of your vacuum so it can operate without a power cord trailing behind it. If your vacuum does not charge, the most common reason is that it is not be connected properly.

Vacuum does not collect dirt

If your vacuum will not collect dirt, there is an issue with airflow. Clean the filter and make sure the parts of the vacuum are in good condition and assembled properly.

POWERbot cycle doesn't complete

For one reason or another, your POWERbot hasn't found its way home to the docking station, and now you have to go looking for it and figure out what happened and why. This guide will help.

POWERbot will not start

If the POWERbot turns on but will not start, it could be caused by a low battery or a problem with the remote. Follow this guide to resolve this issue.

POWERbot irregular vacuuming pattern and cleaning behavior FAQ

Your robot vacuum uses certain settings and algorithms to navigate and clean your home. However, lighting, obstacles, home decor, and home construction can affect its pattern and where it cleans.

Vacuum will not turn on

It's frustrating when you're trying to turn on your vacuum cleaner, but it doesn't want to cooperate. Fortunately, the problem can usually be corrected by checking that all the power connections are secure and that any batteries in use are charged.

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