Skip to content Skip to accessibility help

Choose another country or region to see content specific to your location.

This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. See our privacy policy here.

  1. Home
    2. /
  2. Mobile Network Connection Lost After Pairing Watch to New Phone

Mobile Network Connection Lost After Pairing Watch to New Phone

There are several reasons why your Galaxy Watch won't activate or may disconnect from your mobile network after pairing to a new phone. For example, your profile fails to download or your watch cannot access the mobile network. 

Related Content
The Watch Will Not Connect to a Wi-Fi Network
The Watch Will Not Connect to a Wi-Fi Network
There could be several reasons why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to. But, simply restarting your watch may solve your network problems.
 Reduced battery life on your Samsung smart watch
Reduced battery life on your Samsung smart watch
There are several reasons why your watch may have a reduced battery life. For example, your watch may not have properly charged, or certain apps or settings are consuming a large amount of battery power.
 Galaxy Watch QR Code Activation
Galaxy Watch QR Code Activation
The LTE version of the Galaxy Watch can be activated with select U.S. wireless service providers. Activation details will differ by the service provider. Currently, QR code activation is only available to AT&T customers. 
 Cannot Complete Galaxy Watch Activation Setup
Cannot Complete Galaxy Watch Activation Setup
During the mobile network setup through the Galaxy Wearable app, you will be prompted to either purchase a data plan to set up service, or use a QR code from your carrier to activate service for the Galaxy Watch. (Options will vary depending on the service provider.) If the information below does not resolve issues with your profile or mobile netwo
 Incorrect time displayed on Samsung smart watch
Incorrect time displayed on Samsung smart watch
There are a few reasons why your watch may display the wrong time. For example, the phone that the watch is connected to may have the incorrect time set, or your watch is set up as a standalone and you’ve entered a different time zone.
Share Video
2 people found this helpful.
Was this content helpful?

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mon – Sun: 8AM – 12AM (EST) Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung Care Pro.

24 HOURS 7 DAYS A WEEK
START SESSION

Help with your order

Send us your inquiry and we will respond within 24 hours.

ORDER SUPPORT

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS
Contact
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE