Welcome to the
! Please enjoy our special offers for you
MY BENEFITS SPECIAL OFFERS

Choose your location or language

This site uses cookies to enhance your web site experience. By continuing to browse or use this site, you are agreeing to our use of cookies. See our privacy policy here.

Close Close

Want to get hands-on with latest Galaxy device?

Come meet a Samsung representative for your S10 purchase

A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out.
Please share your ZIP Code to find a nearby Best Buy to try out your next phone.

A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device.
Please share your ZIP Code to find a nearby Best Buy location

sales rep

, our Samsung representative, wants to know about you so they can assist you better.

, our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device.

NO, THANKS NO, THANKS

By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. Message and data rates may apply.

thankyou-mark

We will see you soon!

sales rep

, our Samsung representative will be in touch with you.

Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free.

  1. Home
    2. /
  2. Samsung Galaxy Watch loses mobile connection after pairing to new phone
Connect Galaxy Watch Active2 to mobile network

Samsung Galaxy Watch loses mobile connection after pairing to new phone

Connect Galaxy Watch Active2 to mobile network

If you have a LTE model Galaxy Watch Active2, Galaxy Watch, or even a Gear S3, there are several reasons why your watch won't activate or may disconnect from the mobile network after you pair it to a new phone. For example, your may need need to purchase a new data plan from your carrier or check the SIM card in your phone.

Related Content
Cannot activate Samsung Galaxy Watch with a QR code
Cannot activate Samsung Galaxy Watch with a QR code
The LTE version of the Galaxy Watch, Galaxy Watch Active2, and Galaxy Watch3 can be activated with select U.S. carriers. Activation details may differ by the carrier. Currently, QR code activation is only available for AT&T and Verizon customers. Be sure to contact your carrier for additional support with QR code activation issues.
 Cannot complete activation for Samsung Galaxy Watch
Cannot complete activation for Samsung Galaxy Watch
When you're setting up mobile service for your watch with the Galaxy Wearable app, you will be prompted to either purchase a data plan, or use a QR code. However, be sure to contact your carrier for activation support.
 Problems with call and text messages on your Samsung smart watch
Problems with call and text messages on your Samsung smart watch
If your LTE version of the watch cannot access your mobile network or the phone number appears as unknown when viewed from About watch in the Settings menu, it may be necessary to contact your carrier for network options or activation support.
 Cannot connect Samsung smart watch to Wi-Fi
Cannot connect Samsung smart watch to Wi-Fi
There could be several reason why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to.
 Reduced battery life on your Samsung smart watch
Reduced battery life on your Samsung smart watch
There are several reasons why your watch may have a reduced battery life. For example, your watch may not have properly charged, or certain apps or settings are consuming a large amount of battery power.
Share Video
3 people found this helpful.
Was this content helpful?

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK
Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS
Contact
  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE