Activate LTE service for your Samsung Galaxy Watch

Mobile network screen on Galaxy Watch Active 2 smart watch - Activate service

Samsung has Bluetooth and LTE smart watches. The LTE version can receive calls and messages without being connected to a phone. However, you'll first need to activate service for your watch through the same carrier as your mobile phone. Don't worry, AT&T, Sprint, T-Mobile, and Verizon all offer plans for the LTE versions of Galaxy Watch Active2, Galaxy Watch, Gear S3, and Gear S2 models.

Note: You can activate the mobile network only when you use a phone running the Android operating system 5.0 or later and with 1.5GB of RAM or more. You must be connected to a Wi-Fi or mobile network. Plans and connection method may vary depending on the carrier.

Activate service

When you connect your watch to your phone for the first time, you'll see prompts to activate your carrier's service on the watch. Once you've done that, you'll need to finish the activation process.

On your phone, navigate to and open the Galaxy Wearable app. Tap Mobile networks; the app will begin scanning for an eligible LTE network. Next, follow the prompts to complete the activation. Your phone needs to have a SIM card inserted.

Note: If the watch was set up without a phone, you can still activate service for the watch using the watch itself.

Mobile networks option in the Galaxy Wearable App

You need a QR code to activate your watch service with AT&T or Verizon. The code can be obtained from AT&T or Verizon. If you reset your watch or the mobile network, you will need to obtain a new QR code from the carrier.

Locate IMEI and EID for activation

If you're unable to activate service for your watch or if it has been repaired and no longer connects to your carrier's network, you'll need to contact them, provide the watch's unique identifier number (EID, IMEI, or ICCID), and confirm you have the correct service plan.

To locate the EID, IMEI, or ICCID number on the watch, press the Power key, and then navigate to and tap Settings. Swipe to and tap About watch, and then tap Device. For a Gear S2, tap Gear info, and then tap About device. The EID, IMEI, or ICCID will show.

EID numbers displaying in the Galaxy Watch's settings

You can also check for these numbers in the Galaxy Wearable app. Open the app, tap the Home tab, and then tap About watch > Device or Device information. Here you can see the EID, IMEI, or ICCID.

Note: Depending on your model or activation status, your watch may not display the EID or ICCID.

Troubleshoot issues with carrier activation

How would you like to contact us?

Message Us

Get support from Samsung Experts and Samsung Care Pros Or Text HELP to 62913


Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Help with your Order

Your order, returns, refunds and trade-in questions answered

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help