Activate LTE service for your Samsung Galaxy Watch

Mobile network screen on Galaxy Watch4

Samsung has Bluetooth and LTE compatible smart watches! The LTE version can receive calls and messages without being connected to a phone. However, you'll first need to activate service for your watch through the same carrier as your mobile phone. AT&T, T-Mobile, and Verizon all offer plans for the LTE versions of the different Galaxy Watch models, including the Galaxy Watch5, Galaxy Watch4, and Galaxy Watch Active series.

Note: You can activate the mobile network only when you use a phone running the Android operating system 5.0 or later and with 1.5GB of RAM or more. You must be connected to a Wi-Fi or mobile network. Plans and connection method may vary depending on the carrier. These instructions only apply to LTE versions of Samsung smart watches.

Activate service

When you connect your watch to your phone for the first time, you'll see prompts to activate your carrier's service on the watch. Once you've done that, you'll need to finish the activation process.

Note: Carrier service cannot be activated outside of the United States on a watch sold for use in the United States. The Galaxy Watch4 and Galaxy Watch5 must be paired with a phone to activate service.

  1. On your phone, navigate to and open the Galaxy Wearable app, and then tap Watch settings or the Home tab.

  2. Tap Mobile plans; the app will begin scanning for an eligible LTE network.

  3. Next, follow the prompts to complete the activation. Your phone needs to have a SIM card inserted.

Mobile plans highlighted in the Galaxy Wearable App

If the watch was set up without a phone, you can still activate service for the watch using the watch itself.

You will need a QR code to activate your watch service with AT&T or Verizon. The code can be obtained by contacting these characters. If you reset your watch or the mobile network, you will need to obtain a new QR code from the carrier.

Locate IMEI, EID, or ICCID for activation

If you're unable to activate service for your watch or if it has been repaired and no longer connects to your carrier's network, you'll need to contact them, provide the watch's unique identifier number (EID, IMEI, or ICCID), and confirm you have the correct service plan.

  1. To locate the EID, IMEI, or ICCID number on the watch, navigate to and tap Settings on the watch.

  2. Swipe to and tap About watch, and then tap Device.
    Note: If you have a Gear S2, tap Gear info, and then tap About device.

  3. The EID, IMEI, or ICCID will show.

Device highlighted on a Samsung Galaxy Watch

You can also check for these numbers in the Galaxy Wearable app. Open the app, and then tap Watch settings or the Home tab. Next, tap About watch, and then tap Device. Here you can see the EID, IMEI, or ICCID.

Note: Depending on your model or activation status, your watch may not display the EID or ICCID.

Troubleshoot issues with carrier activation

If you are having trouble activating LTE service on your watch, we can help you out. Just select the issue you're experiencing from the list below:

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Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
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