Samsung Family Hub out of sync with the phone
One of the best features of Family Hub is how you can take it with you on the go and get all the information in the palm of your hand, in real time, using the Family Hub app. Sometimes, however, things get stuck and the system needs to recalibrate. These steps will get you back to working again.
How would you like to contact us?
or text SMSCARE to 62913 for 24/7 live support
Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool
Help with your Order
Your order, returns, refunds and trade-in questions answered
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help