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Incompatible Browser or Network Error in SmartThings

If you receive an "Incompatible browser" error message while signing into your Samsung account, you may be using an unsupported browser. The security required to log into a Samsung account is only supported by Samsung Internet, Chrome, and Safari.

Related Content
Internet problems with SmartThings Wifi
Internet problems with SmartThings Wifi
Connection problems may occur with SmartThings Wifi if your network disconnects, if you lose internet access, or if your hub doesn't appear to be connected with a router. However, there are a few things you can try, such as restarting the hub or relocating the hub.
 Change your Wi-Fi network properties using SmartThings
Change your Wi-Fi network properties using SmartThings
If needed, you can change your Wi-Fi network's name and password at any time for a SmartThings hub or connected devices. You can also change and update your connected devices' information, so they can still connect to your network.
 Manage Z-Wave Utilities with the SmartThings Hub
Manage Z-Wave Utilities with the SmartThings Hub
The SmartThings Hub is a Z-Wave certified central static controller. It can be included in any Z-Wave network and operate with Z-Wave certified devices from other manufacturers.
 Z-Wave Device Is Not Recognized or Will Not Connect to the Hub
Z-Wave Device Is Not Recognized or Will Not Connect to the Hub
If your Z-Wave device is not connecting to your Hub, the device may be too far away from the Hub, or you may need to reboot the Hub or perform a Z-Wave exclusion. Keep reading to learn how to identify and solve the problem.
 Multipurpose Sensor Gives False Open and Close Events in SmartThings
Multipurpose Sensor Gives False Open and Close Events in SmartThings
Learn what to do if the Multipurpose sensor is giving false open and closed events with SmartThings.
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