Report a problem or send a log file in SmartThings
If SmartThings experiences problems, you should report the issue to SmartThings Support so the developers can analyze it. You can also send a log file when the Wi-Fi Hub has issues to help improve its performance.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with your order
Send us your inquiry and we will respond within 24 hours.