External Speaker Issues with DeX

When using Samsung DeX, audio is either supported by the phone's speakers or by an external audio device. If sound is not playing from the external device, it may be that the external speakers weren't connected properly.

Connect a Headset to Gear VR

While the Gear VR uses the phone's speaker to play sound, you can connect a headset for an even more immersive experience. Learn how to enjoy 3D spatial sound when playing games and watching videos, depending on the app.

No Sound from the Windows PC's Headphone Jack

If you don't hear any sound from a set of speakers or headphones connected to the Windows PC's headphone jack, and you've tried plugging in another audio device, there's a few things you can do to get the music playing again.

Sounds are Not Playing Through the Built-in Speakers

If you don't hear any sound from the internal speakers, and there's a few things you can do to get the music playing again. Make sure no other audio devices are plugged in while troubleshooting.

Bixby cannot find a network connection on your Samsung smartwatch

A network connection is required for Bixby to function on your Samsung smartwatch. To connect your watch to a network, you can either connect it to your phone using the Galaxy Wearable app or directly to a Wi-Fi network. However, your watch will use the phone's mobile network when the devices are connected via the Galaxy Wearable app.

TV has no picture or a black screen

A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there's a couple extra steps to trouble

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External Speaker Issues with DeX

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