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HMD Odyssey USB or HDMI Cable Does't Fit the Computer Ports

The HMD Odyssey is designed to connect to a computer's USB 3.0 port and the HDMI port. If the cable doesn't fit the port, you may be inserting it incorrectly. Keep reading to learn more.

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HMD Odyssey or Mixed Reality Not Detected
HMD Odyssey or Mixed Reality Not Detected
When the HMD Odyssey is connected to a computer, the Mixed Reality Portal app will automatically launch. If Mixed Reality portal doesn't open or you experience other issues like the HMD Odyssey's screen appearing black, there are a couple things you can do to fix the problem.
 HMD Odyssey is Damaged
HMD Odyssey is Damaged
If your HMD Odyssey or its parts, including the cables, are damaged, it requires service. Keep reading for more information and to learn how to request service.
 Using the HMD Odyssey
Using the HMD Odyssey
The HMD Odyssey cannot be used as a standalone device. It needs to be connected to a computer and you need to open Mixed Reality Portal if you want to play VR games. Keep reading to learn how to connect the HMD Odyssey to your computer.
 HMD Odyssey Controller Won't Power On
HMD Odyssey Controller Won't Power On
If the HMD Odyssey's controller is not powering on, you may need to replace the batteries. Keep reading to learn how to insert new batteries and get your HMD Odyssey working again.
 HMD Odyssey Headset Won't Adjust
HMD Odyssey Headset Won't Adjust
If your HMD Odyssey headset won't adjust, it may have some physical damage. You may need to clean it or bring it in for repair. Keep reading to learn more.
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