SmartThings Tracker Registration Issues
The SmartThings Tracker uses GPS and LTE technology; both need a wireless service plan to work with your phone. When you buy a tracker, the first year is free! If there's an issue with your network connection when connecting the tracker to SmartThings, registration time may take longer or fail to download the wireless service.
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864