Unable to register a Samsung appliance to SmartThings
If an issue with your network connection or the internet is detected when registering a Samsung appliance to SmartThings, the registration process will stop at a certain percentage. You will need to check the network connection to your phone, and the distance between the appliance and the network (router).
How would you like to contact us?
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864